Hello ServiceNow Admins: Does any one know if its possible allow users to resize or collapse the list pane in the agent workspace? I do not see any options to do this in the Workspace Guided Setup, so its likely not configurable. However, wondering...
Hi,We encounter an issue wherein one submitted incident (which was submitted from portal) does not show up the location data in it. However, when you create a new incident that is showing the location data.It's weird and wondering how a submitted inc...
Hi All,I'm doing a net new platform implementation and have a requirement to allow group manager to modify group membership. In this post, the venerable @Chuck Tomasi indicated 4 ACLs would do the trick (assuming sys_user_group read). I've implemen...
Hi all, In our instance, we have a small subset of users which are configured outside of our SSO authentication. I need to update our Local Password Policy on our instance. However, I am having trouble understanding some documentation. I have two ma...
Hi, My client wants to manage the group membership (add or remove a member from a group). So, I am proposing a catalog item to do this job.Do we have any OOB catalog item for that?If we do not, then can I get the script to be used in the workflow of ...
I want to add the comments given in an approval record to record on the approval for field.
Hi All, Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable...
In our instance, there were a lot of custom tables added in the past and a lot of custom columns added to out-of-box tables. Most of these custom tables and columns were, unfortunately and unnecessarily, audited. As a result, sys_audit has grown to n...
How can I rename the standard change template name as highlighted in the given image?Please help.
Hi Everyone,I'm after some advice on how to configure a report showing users that meet a certain criteria, which also shows which groups they are a member of. The user criteria is all fine, it is just how to include the group memberships which I am u...
I have admin access. Please help me on the below issue.. One of the users telling me that not able to create an Incident.When clicks on 'New', the message 'You're either not authorized or the cart is invalid' pops up (Please refer the attached). But...
Dear All, I have a Transform map that is used to create contacts against accounts in our CSM system, the transform map has account numbers and contact details. Now I have an onBefore script that is used to check certain conditions: - does the contac...
We are trying to improve our Major incident process and I would like to ask what other companies are doing for post Major incident review process. Example: We have a major incident (MI), it has been resolved and we have closed the MI ticket. We th...
Am fairly new to ServiceNow and wondering how to create a new module that lists records from a table that are assigned to me.
We have used ServiceNow's custom URL feature to create a custom URL for our instance, so instead of https://myschool.service-now.com, we can use https://servicenow.myschool.edu. However, ServiceNow doesn't force that URL, so users can still opt to us...