Hi, I have created a report and it shows everything I need in Service Now itself, however when I export the report to an excel document multiple records are missing data in the Assigned To field even though the record is assigned to someone. Data is ...
Hello admins, developers and architects I am looking for a way to review admin roles in our instance and hopefully create some documentation that will assist in determining permission The goal is to roles that are grandfathered and those that are lo...
We are using a send email action in some flows. When entering a plain 123@example.com email adress, the follow error is returned:One or more email adresses was invalid (Domain contains illegal character) As per servicenow documentation about Send Ema...
Requesting your help to assist. One of our scheduled report does not contain an attachment when the email is sent via the stated schedule, or the 'execute now' option, it does not provide an attached report.
Hello Community, I have a simple question. When you click on the "flag article" and type in the box your update and send it along, does it notify the author or do you have to create your own flow? What is the OOBE function supposed to be? Please dont...
Hello,In Tokyo, is it possible to choose which tab you pin as default for all users in the navigation bar?For example, in our organisation we want everyone to have 'Favorites' pinned as their default navigation bar on the far left of the screen. I kn...
How to Assign the user and user's group name from the groups we created before the user accepts the incoming inbox message in AWA(Advanced Work Assignment).
I have an incident open in regards to a few users not being able to take their survey/assessment that is assigned to them. Majority of users have no issue viewing their assessment instance and questions. When granted the admin role, they are able t...
I would like to add an Interactive Filter to a Dashboard that allows the user to filter the reports based on if the record's Company field is CompanyA, or, not CompanyA. If 'Is CompanyA' is selected, it should filter the reports to only show records ...
Hello, I am trying to get a report of tasks that were not updated in 24 hours while they were open tickets. I need a timeline of the tickets that were open and not updated in 24 hours even if they are closed now. Any help would be appreciated!
How permanently personalize this table by my custom column from the table side not from from here.
Hi all, I have searched high and low for this and cannot find any direct answer. The closest I got was a link posted by Aaron that no longer exists:http://www.cloudsherpas.com/servicenow-implementation/servicenow-admin-101-system-clones-best-practice...
Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal. Even users with ITIL and ADMIN roles are restricted. I was able to restrict the access with a Business Rule before query. H...
Few questions I'm hoping someone can address related to Escalation Policies and Contact Plans: Escalations can be configured through Trigger Rules with workflow or through custom Escalation policies associated with a shift. I want to make sure I cor...
Hi everyone, I stumbled upon a really weird issue I can't wrap my head around. I am trying to populate a date field in a table based on historical data of specific field-updates ("Status" field updates in the sys_history_line table of the records).Si...
