g_form.getDisplayValue('priority') not fetching displayed priority value of current open incident

[DPP1]

Hi SysAdmin Forum

I am trying the below but am not being successful, need assistance !!

g_form.getDisplayValue('priority') not fetching displayed priority value of current open incident form's priority field

it is instead fetching the displayed incident number value of current open incident form's incident number field

Below is the code snippet that I am trying to use ->

=====

var priority2 = g_form.getDisplayValue('priority');

g_form.addInfoMessage(" Priority of the incident is " + priority2 );

=====

-----

Note ->

I have tried using g_form.getValue('priority') which is fetching the numerical priority value of the current open incident form's priority field

-----

I need to fetch the current incident form's priority field's displayed value and not its numerical value.

Thanks in advance for the help.

DPP

[Vishal Jaswal · Accepted solution]

Hello @DPP1 

getDisplayValue() is suitable for reference type field values. For example, caller field value of the incident form.

You should try below:

var priorityValue = g_form.getValue('priority'); // Gives you the numeric value (like 1, 2, 3, 4)
var priorityDisplay = g_form.getOption('priority', priorityValue).text; // Gets the display value

g_form.addInfoMessage("Priority of the incident is " + priorityDisplay);

Hope it helps!

[Vishal Jaswal · Accepted solution]

Hello @DPP1 

getDisplayValue() is suitable for reference type field values. For example, caller field value of the incident form.

You should try below:

var priorityValue = g_form.getValue('priority'); // Gives you the numeric value (like 1, 2, 3, 4)
var priorityDisplay = g_form.getOption('priority', priorityValue).text; // Gets the display value

g_form.addInfoMessage("Priority of the incident is " + priorityDisplay);

Hope it helps!

[DPP1]

Thanks Vishal for your response with details to my query.

I would try to use the code per your update to see if it resolves the issue of my query.

[Medi C · Accepted solution]

Hi @DPP1,

Please use:

var value = g_form.getValue('priority');
var displayValue = g_form.getOption('priority',value).text;

[DPP1]

Thanks Medi C for the response with details to my query.

I would try to use the code per your update to see if it resolves the issue of my query.