Generic Approval Flow

vidhya_mouli · ‎09-28-2023

I need to create a generic flow for different catalog items (each item has different variables). For example,

- approval to order an item

- approval for cab

- approval for folder access

- and many more

How do i create a generic flow design that will work for all the approval process?

Community Alums · ‎09-28-2023

Hi Vidhya,

Yes, we can go ahead and create sub flows and make them dynamic to accept RITM record and approval groups. It now depends on you, how complicated or easy you want to make it.

I have taken a step further and created a video to help you out to build a reusable sub flow which can be used by any developer in your organization. Please let me know if you have further questions.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

View solution in original post

Uncle Rob · ‎09-28-2023

How confident are you that all those things share the exact approval process?

Dr Atul G- LNG · ‎09-28-2023

Hi @vidhya_mouli

Greetings!!

When you say generic flow , means 1 flow for all items? as per my understanding 1 flow will not fit here for all items. Before you go for generic flow, need to see all these items has same approval? or same group? Please share more details to help you better.

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vidhya_mouli · ‎09-28-2023

They all have the same approval group and same approval process but has different variables. I want to check if I can create a approval process which I can reuse for all the catalog items.

Dr Atul G- LNG · ‎09-28-2023

Yes, you can use but you need to define conditions for variable. I am still in doubt cab is from change? or cab (taxi)?

https://youtu.be/F6w0jRLyBuw

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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