Forum Posts
Navigating ServiceNow as a PM/BA—Tips for a Smooth Implementation?
Hey everyone! I’m new to ServiceNow and will be leading the implementation for my logistics company as a Project Manager/Business Analyst. I’d love to tap into the collective wisdom here to make sure we set things up the right way. What are the most ...
Grouping Assignment groups in an interactive filter
I need to create an interactive filter that has :All Tech hub (list of 30 assignment groups)2/3 level (list of 50 assignment groups)ServiceDesk ( list of 6 groups)I don't want the actual "list" to be shown I just want to choose "all tech hub", "2/3 ...
Resolved! Coveo Read Only access for Knowledge and Catalogs
I am setting up a Coveo Integration through API Oauth. The goal is to allow a crawling user accessed by Coveo to scrape knowledge articles and catalog items to be referenced in another app/interface. I was able to set up the Application Registry as w...
How do you handle the installation of new software on multiple computers?
How do you handle the installation of new software on multiple computers?System administrators are responsible for managing and maintaining the computer systems at a company. That includes installing new software, making sure all systems are up to da...
What is the proper state to use on a SCTASK/RITM/REQ when the request is canceled?
Let's say the customer no longer wants the request performed or it is determined the request was already handled separately, or the request is improper, and the IT service owner team will not do it. What state should be set on the SCTASK/RITM/REQ for...
instance hibernating
hey servicenow my instance is not waking up...help needed
Release and change management work
Hello guys,I want to understand the process for Change and Release Management Process. What is the role of change manager.. ?How is the work related to change manager ,release process for a ServiceNow QA. Transition from a ServiceNow QA to CHANGE MAN...
Easy Scroll Calendars
Hi ServiceNow Community,I'm looking for a calendar widget that allows users to easily scroll through dates. The standard date picker can be a bit cumbersome when needing to navigate across months or years. See attachment for current calendar.Does any...
Resolved! How to Create Multiple Visualization Types on One Platform Analytics Report?
In the classic Dashboards/Reporting module, it is possible to create a time-trend report with multiple visualization types that looks like this (using both bar and spline in this example): Is there a way to replicate this functionality with Platform ...
Resolved! Data Management Update Job - Setting field with values from same record
Hi folks, Has anyone used / know of Data Management syntax to put in an existing field on the same record as the new value for an update ?? e.g. As illustrated, I tried "Javascript:current......" but no luck. I was trying to avoid the use of ...
using workflow designer to send knowledge article expiry emails
Hello,I am testing out some different approaches to sending knowledge article expiry emails, and am trying to include a link to the knowledge article within the email in Workflow Designer. What would be the best approach?
Employee Center Colors
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand Editor but didn't see anything specific for these items. Is there anywhere el...
Resolved! Setting up a Role to show or hide higher level modules from the "All" menu
Context: We are in the middle of implementation, and we have our group champions/trainers about to start testing in our TEST environment.I have noticed that there are quite a lot of modules that only admins or other high level users/citizen developer...
CSA exam prep tips
Any tips on exam preparation for the most recent CSA exam release?
