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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! Can I disable the download links for attachments?

I was able to control attachment uploads by making the record field read-only and hiding the clipboard icon!However, files that have already been attached are still available for download.Is it possible to disable the download link for attachments on...

bonsai by Mega Sage
  • 976 Views
  • 2 replies
  • 2 helpfuls

Exam voucher

Hi, Does ServiceNow offer any promotions on exams? Thank you

mehmetoguz by Tera Contributor
  • 816 Views
  • 3 replies
  • 3 helpfuls

Resolved! Subscription Management

Can anyone point me to resources for configuring Subscription Management? All I've been finding is just a very simple overview. What about details of the tool? How to configure. How to use, etc.  I already took the overview "training" and it was not ...

dladydi by Tera Expert
  • 2164 Views
  • 4 replies
  • 0 helpfuls

List flow or workflow with specific SCTASK assignment group

Hi, I am looking to list all the workflows and flows for which at least one SCTACK is assigned to a specific group.For the workflow I can filter the activities associated with the group via the sys_variable_value table but I have to click on each act...

Karine_M by Tera Guru
  • 432 Views
  • 3 replies
  • 0 helpfuls

Resolved! BR not triggering correctly in SOW

 I have created a BR to track our FCR in the incident table. The BR executes as expected on Default view, however when i create a incident record in the SOW it sets the wrong value. I can't figure it out why since all conditions are met. The field wi...

2025-04-08_22-56-18.png
mcroxall by Tera Guru
  • 1141 Views
  • 11 replies
  • 0 helpfuls

create reports and dashboards

Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...

Community Alums by Community Alums  
  • 1407 Views
  • 3 replies
  • 0 helpfuls

Resolved! About Copy Incident UI action and attachments

If you execute the Copy Incident UI action on a record with attachments, the attachments will not be copied until you save it.It seems that the function "ajaxFunction_makeIncidentCopy" in the script include "IncidentUtils2SNC" also copies the attachm...

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bonsai by Mega Sage
  • 484 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to use the Triggered condition for an Email Notification?

Dear experts, I want to know how do we use this condition for an email notification when to send is When Triggered, I configured an email notification for monthly KRI Email Reminder and scripted a scheduled job script which is as below but it is not ...

ChuanYanF by Tera Guru
  • 1489 Views
  • 4 replies
  • 3 helpfuls

Resolved! How do we put a placeholder in any of the other string fields?

Dear expert, I would like to know is there any way for us to include a placeholder feature in any of the string fields in the risk event record form, like currently the work notes and the additional comments feature which has a placeholder like below...

ChuanYanF_0-1744165053361.png
ChuanYanF by Tera Guru
  • 669 Views
  • 1 replies
  • 2 helpfuls