Getting started with an instance

[Tim_1973]

Hi there - new to ServiceNow portal, and I have had my instance permission come through today.

I'm following a learning path for service now administrator, and I thought that the instance would appear as an out of box template to represent a work based environment.

I am being steered to the App engine studio, rather than anything that looks like the familiar platform of content frame, banner frame and navigator etc. Perhaps I am not understanding the use of instance on the website. If anyone can provide some assistance I would be very grateful

[Punit S · Accepted solution]

Congratulations Tim on receiving access to your ServiceNow instance! It's understandable to be confused about the layout and functionality of the platform when you first start using it, especially if you're used to other service desk or ticketing systems.

ServiceNow offers a lot of flexibility when it comes to the layout and functionality of your instance, which means that it can be customized to meet the specific needs of your organization. The App Engine Studio is a powerful tool that allows you to create custom applications and configure workflows, business rules, and other features.

While the App Engine Studio may not look like the familiar ServiceNow interface with the content frame, banner frame, and navigator, it's an essential tool for any ServiceNow administrator, as it provides a lot of functionality for customizing your instance.

In ServiceNow ServicePortal , a widget is a modular component that can be added to a portal or a page. It is a small application that performs a specific function, such as displaying a list of records or allowing users to enter data.

An instance of a ServiceNow widget on a portal is a specific copy of that widget that has been added to a particular portal page. Each instance of a widget can be configured with different settings and options to meet the specific needs of the portal or the users who will be accessing it.

That being said, if you want to familiarize yourself with the standard ServiceNow interface, you can access it by navigating to the "Service Portal" or "Now Platform UI" application in the application navigator. These applications offer a similar interface to the out-of-box ServiceNow instances and can be used to access many of the platform's standard features.

If you're still feeling overwhelmed or need additional assistance, I recommend reaching out to the ServiceNow community or  ServiceNow Admin course training for guidance and support. There are many resources available, including documentation, forums, and training courses, that can help you get up to speed with the platform.

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

[Tim_1973]

Thank you very much for the comprehensive answer.  I will indeed follow the UI and service portal features to search for the oob interface as my training is focused on using an existing built environment at the moment. I will reach out again if I am unable to locate the interface. Thank you again 

[Tim_1973]

Hello again

I have looked for the Standard Service now interface but I am unable to locate "Service Portal" or "Now Platform UI" application and indeed the navigator, but I am unable to do so. When logging into the instance I am just offered the app engine studio . Please would you be able to assist . Thank you.

[Punit S]

Tim, see attached portal navigation on instance. Hope you find this useful. 

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit