What are Personas(roles) that directly or indirectly use a CMDB in servicenow

[Fromsee Genene]

Could you list for me the persona types or roles that use a CMDB directly or indirectly ?

[Community Alums]

Hi there,

Do you have any specific items to have this information? However, if you want to know about the general rules you can try accessing the paths below and see the related rules and hierarchy.

To access class-level rules, use CI Class Manager. Navigate to All > Setup > CI Class Manager.
To access grouped rules, use the Metadata Editor. Navigate to All > Setup > Identification/Reconciliation > Metadata Editor.

And also, if you need more information, I'll leave the link to the documentation about the rules and relationships.

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/configuration-managem...

If this helps you, please mark the answer as helpful. In case you still have doubts feel free to discuss this issue further.

[Fromsee Genene]

@Community Alums  Thanks for you kind answer, but my question is who are different persona types or different persons that use a cmdb directly or indirectly and want to populate a report or on a dashboard.

[Community Alums]

Hi @Fromsee Genene ,

The CMDB is unique among ServiceNow products and solutions because it serves as the digital foundation on which many teams will build and coordinate their business-critical services.  Traditional technology services, technology operations, security operations, asset management, portfolio management and many other teams have a stake in the CMDB.   ServiceNow has designed the CMDB to support all these products and uses. Of course, you will also want to ensure that the CMDB implementation tracks to the priorities of your organization and your specific use cases so make sure that there is a good understanding of priorities and frequent communication between implementers, stakeholders, and executive sponsors.