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Surveys triggered on sc_request table

Hi there, Our SN instance was originally intended for use by only our IT dept. but recently multiple groups have been brought on board to start using the system and they are outside of IT (i.e. Communications group, etc.).  One of those groups (Commu...

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Chris Dea1 by Tera Contributor
  • 1059 Views
  • 2 replies
  • 1 helpfuls

Resolved! Determining the usage of a report or dashboard

I am reviewing reports and dashboards that were created by users that are no longer active. My initial thought was to purge these items. But then I considered the fact that other users may still be using them, even though they did not create them.Is ...

Resolved! Transform Map - Active Users only

I created a transform map to create bulk incidents.But the user that gets in the incident was the locked out/inactive users.How can I get the active users?  I have this transform map onBefore script  

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Vengeful by Mega Sage
  • 678 Views
  • 7 replies
  • 2 helpfuls

Performance limits

Hello, My company is using ServiceNow for ITSM purposes (and even non ITSM with Cases for example). Our instance is suffering performance issues since one year, I would say 5 cumulated days where the platform is barely usable, and we even had recentl...

Resolved! Global search not displaying closed tickets

Our instance was recently upgraded to Vancouver and we have enabled NextExperience now. Earlier we were using UI16. Back then global search would return closed tickets also in search results, but post upgrade they are not appearing in the search. Any...

How to use and Why to use Workflow Input variable

Hello all, Good morning. I have a catalog item with few variables created and a workflow is attached.But I also created a variable by clicking Edit Inputs on the workflow. Can someone tell me what is the use of creating this variable and how to acces...

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Lucky1 by Tera Guru
  • 934 Views
  • 3 replies
  • 1 helpfuls

Resolved! Demo data on PDI for task practice.

Hi, I am new to the Sys Admin career journey. Asides from the Knowledge Check Tasks that accompanies the modules in Now Learning, is there some way I can load Demo Data into my PDI for practice, and maybe even find more practice tasks to try my hands...

Jmyekn1123 by Tera Contributor
  • 1810 Views
  • 10 replies
  • 7 helpfuls

Reference Qualifier reverts to simple after Save

Hi, I have added a script into the Reference Qual field after changing the Reference Qualifier to Advanced:  But after saving, it reverts to Simple:   Will this affect how it runs? Will it not run the script because it's showing as Simple or will it ...

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通知メールへの承認・却下リンクの挿入

ServiceCatalogを使用した申請フローの構築に関して質問です。承認者へのメール通知とともに、メール内で承認・却下ボタンを押すことで承認テーブルへの反映をさせたいのですが、ドキュメント等資料を見てもよくわかりません。設定方法を教えて頂けますと幸いです。