Dear Team, I would like to request a metrics report that shows the duration of time a task spends assigned to a given assignment group, excluding any time when the status is "On Hold" or "Pending." We can track the state changes in the field history,...
I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...
I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...
I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...
Hello community, I will try to explain as much as I can, please note I started recently (4 months ago) as a SysAdmin and this is something I could not figure out myself nor my more experienced colleagues had any ideas. We had similar, or almost the s...
I want to stop the following subflows.They are unnecessary for my development and take away from the flow's concurrency.・Show Alert Executions・Show Remediation ActionsI couldn't deactivate "Show Remediation Actions" because the flow is protected.I'm ...
Dear Expert. Please let us know if you have any good ideas about the following1.Current situationWe are the administrator of our organization's ServiceNow platform.We are using Teams to handle development support tasks for developers.We listen to the...
Hello everyone. I am new to ServiceNow with no background in IT. After completing the Associate System Administrator course, what kind of jobs should I be looking for? Certifications seems tough as of now but I want to know the title of the job I sho...
We tag cloud servers in our environment, and I am trying to create a ServiceNow report to show those cloud servers with their specific Key Values. For example, the server may be tagged with the "application ID" and it would be extremely helpful to s...
We just upgraded to Washington DC and I'm updating some of the plug ins for our dev environment for evaluation. I'm trying to update table builder from 25.0.1 to 25.1.1. I try to install the update but am told I need Unified Developer Core I chec...
I'm running into some issues with role assignment (add and remove) via a group where the group membership exceeds thirty-thousand members. I want to know whether you have experience or knowledge relating to this. Is there a practical size limit for g...
Hello Community,I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor dev...
In the UI Action, "Delete", on the cmdb_ci table, the condition is:current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) (1) I need to know what role is being required by this Condition: Bear in mind ...
We have defined an on-call schedule and a rotation. Following the instructions here https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/administer/on-call-scheduling/task/enable-subscribe-calendar-oncall.htmlwe have sent out su...
Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...
