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Automatically add dates to CAB meetings

Good afternoon everyone I just scheduled all CAB meetings for 2024. We have a weekly meeting every Tuesday in which we discuss all changes planned for the week ahead (from the Tuesday till the following Monday). I would like to know if there is a way...

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Resolved! Best Practice on building a process to approve/reject an item

We're a fairly new ServiceNow customer and I'm moving our first non-IT workflow from Kissflow into ServiceNow. I have my initial thoughts on what steps to take but I thought it best to ask if there's an accepted best practice I should follow instead....

Alan42 by Tera Guru
  • 3377 Views
  • 2 replies
  • 0 helpfuls

Macro Invoke - Lightweight Glide List

Hello, I have a lightweight glide list on a UI page with the following invoke Macro: <g:macro_invoke macro="lightweight_glide_list" id="user_collector" name="user_collector" reference="sys_user" can_write="true" control_name="QUERY:active=true^u_empl...

Richo1 by Tera Expert
  • 548 Views
  • 2 replies
  • 1 helpfuls

Integration amazon

Hi there!.... How to integrate servicenow with amazon , so that i can get amazon product details in servicenwo... Iam new to integration..Can anyone help on how the flow go.

SAM321 by Tera Contributor
  • 1119 Views
  • 7 replies
  • 0 helpfuls

Group mapping

I'm currently working on integrating two ServiceNow instances, and I'm looking for guidance on how to dynamically map groups from one ServiceNow instance to placeholder groups in another. Specifically, I want to create a mapping that associates group...

Resolved! Workday Integration

Hello SN Community, Other departments were merged to a different company but still works for us. Because of this they are all disabled in workday hence when the Workday integration schedule job runs, It will disabled those users in ServiceNow as well...

Danilo9 by Tera Expert
  • 719 Views
  • 2 replies
  • 1 helpfuls

Portal search not returning catalog items after upgrade

We have just upgraded all of our instances to Vancouver and have discovered that our service portal is no longer returning any catalog items when searching for them. KB's are being returned only. Looking at the logs, I can see an error when searching...

castle11 by Tera Expert
  • 1320 Views
  • 5 replies
  • 3 helpfuls

Auto Assign To Based On Group Members

In ServiceNow, when someone updates the assignment group for an incident ticket, the system should automatically check if that new assignment group has only one member. If there's only one person in the group, their name should be automatically fille...

msekla by Tera Contributor
  • 1389 Views
  • 3 replies
  • 1 helpfuls

Get RITM details in the report

Hi all, I have created a report on Approvals table, with the below filter conditionApproval for starts with RITM Now I want to choose the columns : Approver, Approval for, Requested by, Requested for and the Request number.  But currently unable to c...

Lucky1 by Tera Guru
  • 770 Views
  • 5 replies
  • 1 helpfuls

Resolved! "g_form.getEditableFields()" does not work for read-only fields

I tried to use "g_form.getEditableFields()" in a UI action to get the field value for a field that was made read-only in the UI policy. However, it seems that fields that have become read-only cannot be retrieved using "g_form.getEditableFields()".I ...

bonsai by Mega Sage
  • 1363 Views
  • 1 replies
  • 1 helpfuls

Resolved! Topic Header Not Showing on Page Quick Link in ESC

Hello, We have configured a Quick Link to redirect to a Page as below: However when we add the link on the Employee Service Centre, using the Quick Link widget and a user clicks on the link it takes them to the page without the header, banner or any ...

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Resolved! ServiceNow email from sender not being received

Hello, Our instance receives auto alerts from various external senders. These are setup by having a user record created for the email address of the sender. The emails go through into our Service Desk mailbox which is auto forwarded to SNow to create...