Hello all, I have seen docs on Service Now upgrade plan, and have some doubts.Why do we build upgrade plan?What all records we will add in upgrade plan ?Do we build upgrade plan prior starting our service Now instances upgrade and after cloning non-...
I am trying to create a report using filters that displays incidents assign to (person) but also incidents that are not assigned to anyone yet (shows as (empty) in results. The per person shows okay but the empty count does not show at all. Thanks f...
We are using EA Workspace and it's an amazing visualization. We have configured the XY Axis to bring in metrics we are gathering from assessments but it is pulling in the normalized values instead of the actual ratings values which is what we want. ...
Hello Community, I was wondering if there is a way to add multiple graphs to one report. I have tried the "Add Dataset" option to the report, but this seems to only add the data set to the existing graph. What i am after is something similar to when ...
Hello Community, I hope you are well! I am creating a new change model, where after approval of planning for implementation, it will be possible to create tasks, however when creating the task, it must automatically enter the approval flow according...
I have created a new service catalog item and have a Catalog UI Policy configured to display specific variables based on the selection on another variable. The variables are displayed correctly on the catalog item per the UI Policy and I am able to e...
Hi all, I am a relatively new ServiceNow Administrator. I am working with a Developer who will be tasked with creating new catalog items and creating automation (Flows) to process any requests/incidents. I don't think he's ready to do any scripting...
Hello everyone,I require assistance with creating a report in ServiceNow for MTTR and from the time incidents are opened to when they are resolved. I am seeking guidance on which filters to select and the criteria needed to generate and display the r...
Hi, I am looking for recommendations on a great book for ServiceNow ITOM Health and another book for ServiceNow Scripting. Thank you
Is there a way to add the variables to the requested items in the Personalized Lists Columns?
Our IT Service Desk wants to utilize the Virtual Agent (VA) and Agent Chat. The questions I have for you all are as follows:- What lessons did you learn when installing OOTB functionality for Agent Chat? Have there been improvements to the Agent chat...
I'm wrapping up a the build of a new claim process and the business owner asked if there is any way to download a completed RITM with all the completed variable fields and attachments, including those from the tasks. I found the 'Requested Item De...
Hello, When creating a 'Quick Link' and uploading an icon image, ServiceNow supports .gif files:However, when you upload a .gif file and use the 'Quick Link' on a widget on the Employee Service Center it renders it static and not as a .gif. Has anyon...
Hi everyone I created a catalog item (see screenshot below), but the part I am battling with is to create a dropdown field with categories, and when one of those categories have been selected, it must give a list of sub-categories to choose from. I a...
Hi, We have recently configured AI Search on our portal for incident deflection and I was wondering, how can we report on incidents deflections using the "Solves my issue" button? See attached screenshot. Any other details required please let me know...
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