glide.system.locale is blank, and getReferenceDisplayValue() on a currency is always USD

[Foster]

It seems obvious that USD is the default then when glide.system.locale is blank. So, would it be safe to change the glide.system.locale property to en.US even though we already have years of currency values stored?

[Allen Andreas · Accepted solution]

Hi,

If your currencies entered are in the US format and there doesn't seem like a huge impact, I believe you can safely set that system property. It is advisable to have it set and is usually only empty on brand new installations or zBoot environments: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695326 

Having it set will help with the default otherwise, it's determined per this order: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/currency/conc... 

User locale

The Now Platform® determines the user locale in the following sequence:

• User record in which the country, or both the country and language, are specified.
• System locale set using the glide.system.locale property.
• Browser locale.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Alex Coope - SN]

@Foster, @Allen Andreas,

Just one thing to add, that property should not be changed post go-live as detailed here,   

If you need to update the "Country Code" of a user, it's a field already present on the [sys_user] table,
Which when used would look like this:

Many thanks,
Kind regards

[Allen Andreas]

Hello,

Yea, in the second link I provided, it mentions that it shouldn't be changed afterwards, but like I mentioned, if the currencies have been in the same (USD), then setting the system property now...it shouldn't (I believe) really have a negative impact as the calculations would be unaffected. The scenario here, from my understanding, is that it's not the fact that they're changing from one currency to another, it's just simply identified that the system property was never set.

-Allen

[Alex Coope - SN]

@Allen Andreas,

Yeah, to be fair, the issue is more about whether the instance is set to multi-currency mode or not,

Many thanks,
Kind regards