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Watch List for Universal Requests

We have implemented Universal Request. However, our teammates have lost the ability to add members to the Watch list. Does anyone know how we can provide the ability to add watchers for URs associated to an HR case from the ESC? 

Jill Wolfe by • Tera Contributor
  • 801 Views
  • 3 replies
  • 2 helpfuls

Resolved! What table does a record producer saved as a draft save to?

I was able to save the record producer as a draft using the article below!I would like to know the table information so I can display this saved data in a report. (I'm planning a report that will display items currently in draft.) https://www.service...

bonsai by • Mega Sage
  • 850 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is this action unnecessary?

A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...

bonsai_0-1757639387660.png
bonsai by • Mega Sage
  • 376 Views
  • 1 replies
  • 1 helpfuls

User not part of group's member receive the notification

Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification...