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Forum Posts

Exam Times

Is there a best time to take the CSA exam? I wanted to make sure there wasn't a new release before taking a older version of the software.

derhammerj by Mega Contributor
  • 835 Views
  • 3 replies
  • 0 helpfuls

GenAI Summarization in Portal

Team i would like to know when we enable GenAI in Service Portal the results that come out from the user question can we show images and knowledge articles if yes do we have any documentation.

Kidambi by Tera Expert
  • 459 Views
  • 6 replies
  • 0 helpfuls

Running QueryRangeACLAuditor script include

Hi, Has anyone run this script include after upgrading to Yokohoma version? This was the script include added with the "May 2025" updates to check if the ACLs are in place. Please advise how to run it. Do we run it as Background scripts? Thanks,Sona....

SonaK by Tera Contributor
  • 1350 Views
  • 3 replies
  • 0 helpfuls

Resolved! MID Server details

Good afternoon all  I was wondering, is there a way to extract MID server details in one file? We have 7 MID servers and I would like to have a list of all name/host name/status etc?   RegardsThereza

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Resolved! About flow reports

I have a few questions about flow reports.① Can I export flow reports in XML format?⇒ I'm thinking of doing this to get a backup of the flow reports.The purpose is to keep the data in case of a failure.② About the table where the flow reports are sav...

bonsai by Mega Sage
  • 526 Views
  • 2 replies
  • 2 helpfuls

Webassessor Maintenance

The last day to take the Xandau is July 15th and the Yokohama version of the exam starts July 23rd. I recently finished in May and had a family emergency and just now took the exam. I missed it by 1/2 a point. I am not able to take it until after the...

dwilson7 by Tera Contributor
  • 539 Views
  • 3 replies
  • 0 helpfuls

Easy way to understand flows in Flow Designer?

I was just curious if there was an easy way to understand what is needed for flows or do you have to just play with the flow designer to get used to it. For Example: In the ServiceNow Administration Fundamentals/CSA Capstone Project, you have to crea...

justincross by Tera Contributor
  • 596 Views
  • 5 replies
  • 0 helpfuls

Resolved! NEW

Hi everyone, I am new here and about to take this course and to change my career as an IT support technician. is this going to be worth it?

davidogwo13 by Tera Contributor
  • 744 Views
  • 7 replies
  • 1 helpfuls

Resolved! Knowledge base Workflow

I've implemented aN approval workflow within our knowledge base.I would like more info related to "cancelled" state.What is it for? When?Today I thought it was only approve or reject action.Is it linked to version? Or is it ... when an approver alrea...

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MyleneKM by Tera Contributor
  • 564 Views
  • 5 replies
  • 2 helpfuls

Resolved! Transform map onBefore script

Hi, I have a transform map with a source field of u_user_id that maps to target field u_user_id. The target u_user_id field is a reference field that references the sys_user table.I am trying to do an onBefore script that checks the u_user_id in the ...

CCZMAX1 by Mega Sage
  • 1072 Views
  • 13 replies
  • 6 helpfuls