Group Approval getting skipped

[Vengeful]

Hi Everyone,

We have a catalog item that requires 3 approvals.

The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped.

Skipped error

Group approval setting

// Set the variable 'answer' to a comma-separated list of group ids or an array of group ids to add as approvers.

answer = [];

var country = current.location.country.toString();
var groupName;

if (country == 'Singapore') {
	groupName = gs.getProperty('glide.aoa.atsh_techmgr');
}
else if (country == 'China') {
	groupName = gs.getProperty('glide.aoa.atc_techmgr');
}
else if (country == 'Korea, Republic of') {
	groupName = gs.getProperty('glide.aoa.atk_techmgr');
}
else if (country == 'Malaysia') {
	groupName = gs.getProperty('glide.aoa.atm_techmgr');
}
else if (country == 'Taiwan') {
	groupName = gs.getProperty('glide.aoa.att_techmgr');
}
else if (country == 'United States') {
	groupName = gs.getProperty('glide.aoa.ati_techmgr');
}
else if (country == 'Japan') {
	groupName = gs.getProperty('glide.aoa.atj_techmgr');
}
else if (country == 'Portugal') {
	groupName = gs.getProperty('glide.aoa.atep_techmgr');
}
else if (country == 'Vietnam') {
	groupName = gs.getProperty('glide.aoa.atv_techmgr');
}
else {
	groupName = gs.getProperty('glide.aoa.amk_techmgr');
}


if (groupName != '') {
	var gr = new GlideRecord('sys_user_group');
	if (gr.get('name', groupName)) {
		answer.push(gr.sys_id);
	}
}

[Vishwa Pandya19]

Hello,

Group Approvals generally get skipped because there are no active members in the group.
Please check if that is the case.

If my answer helped you in any way please mark it as correct or helpful.

[Vengeful]

Hi @Vishwa Pandya19 

All groups have active members.

[Vishwa Pandya19]

Hello,

Try adding below logs.

1. Log to check if country is being fetched correctly in the variable.

2. Log to check if group name is being populated correctly in group name variable

3. Log to check in answer variable groupname value is being pushed or not

If my answer helps you in any way please mark it as correct or helpful.

[Vengeful]

Hi @Vishwa Pandya19 ,

I've been using that script to other catalog items. Only the difference is the sys property of the group.