Group Members Review

Jamesk
Tera Expert

Hi,

 

Due to access policies within my org, we need to have a process which ensures that application access is reviewed at least quarterly.

 

Currently we have a scheduled job which sends an email to all itil group managers with a dynamic report to show them the groups that the manage and their group members. Then they should raise a request to amend the group members if required.

 

However we have no way of knowing if the manager has actually reviewed the group or not, so I was wondering if anyone has implemented a similar process where managers review the members of their groups with a method of ensuring that they are completing this check? I.e something like assigning a task to all managers, and adding a dynamic button to the email which they can press if there are no actions which will close the task.

 

Thanks

James

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Jamesk 

 

You can explore the data certification module, 

https://youtu.be/C1TIidp8BBc?si=-QTjDK9SF37igrKE

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Jamesk 

 

You can explore the data certification module, 

https://youtu.be/C1TIidp8BBc?si=-QTjDK9SF37igrKE

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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