Hello

[NassirouA]

Hello Community!

I'm new in this forum. I just completed my ServiceNow System Administrator certification. I need tips on how to get to an intermediate level and how to land a position as a junior System Administrator.

Thanks!

[GlideFather]

Hi @NassirouA,

Welcome to the Platform of platforms! And let me use this opportunity to share the following resources with you.

There are two great places to start:

1. ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

Scroll to select your Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck! 🤞💪

[Dr Atul G- LNG]

Hi @NassirouA 

• 👋 I’m a ServiceNow trainer, happy to share my thoughts with anyone starting their ServiceNow journey.

• 🌐 ServiceNow is expanding rapidly, both in breadth and depth — the best way to begin is by earning the CSA (Certified System Administrator) certification.

• 🧩 The CSA builds a strong foundation in platform fundamentals, terminology, and core modules — once you gain hands-on experience, you can decide your next learning path.

• 💼 Employers value multi-module expertise, so after CSA, explore products like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

• 🎓 Training is currently free, which is a great opportunity — but the key challenge is hands-on experience.

• 🤝 Engage with the ServiceNow Community for at least 1–2 hours a day — read discussions, answer questions, and share insights to strengthen your understanding and confidence.

• 💻 If your goal is development, focus on scripting skills using resources on developer.servicenow.com. Practice consistently to boost your technical expertise.

• 🎯 Start with the CSA, then progress based on your interests — Admin, Developer, Business Analyst, Change Manager, or Project Manager — a strong foundation opens all paths.

• 🌱 Welcome to this dedicated community space! Connect, collaborate, and grow with peers. Share ideas, seek guidance, and help others in their learning journey.

• 🚀 Ready to take the next step? Register on Now Learning and start your ServiceNow learning journey today.

• 📚 Useful resources:

  • ServiceNow Developer Program

  • Now Learning

  • ServiceNow Dev Program – YouTube

  • ServiceNow Community – YouTube

  • NOW Support – YouTube

• 🎥 You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.