Hello :)

[christwardowski]

Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.

[Aditya_hublikar]

Hello @christwardowski ,

Welcome to servicenow community 😀.

Try to spend at least 1.5 hours daily on the ServiceNow Community. It will help you Upskill your ServiceNow knowledge ,Gain a better understanding of different ServiceNow concepts , Explore real-time business requirements ,Try answering questions to test your understanding ,Learn different approaches and best practices .

Regularly engaging in the community will definitely be beneficial for your ServiceNow career journey and help you grow as a developer.

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

Then  start with Certified System Administrator (CSA) – First & Mandatory

• CSA is the basic and most important certification for ServiceNow beginners

• It helps you understand how the ServiceNow platform works

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

ServiceNow Administration Fundamentals (Xanadu) 

All the best for your Servicenow Journey 😀

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical consultant

[Aditya_hublikar]

Hello @christwardowski ,

You can also refer this pdf 😊 .

[SohamTipnis]

Hi @christwardowski,

Welcome to the ServiceNow family!!!🎉🎊

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow Documentation.

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

ServiceNow Docs:  https://www.servicenow.com/docs/

ServiceNow University:  https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

All the best, enjoy!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

www.linkedin.com/in/sohamtipnis10

[Dinesh_Now]

Hello @christwardowski 

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

For building strong foundation, I will suggest to starts with

1. Welcome To Servicenow

2. ServiceNow Administration Fundamentals

All these are available on Now Learning (learning.servicenow.com), highly recommend starting there for free/on-demand options.

i started to learn from Dr Atul G, on my YouTube channel and others source as well , and slowly slowly becoming master, there are more source are channel depend on ur understanding .

As @Dr Atul G- LNG  already provided you some suggestion, am trying to share just my live example .

FYI- Story from my--

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realised how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.

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