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07-31-2024 08:50 PM
Hi all, I have been struggling with this one for some time but to no avail.
I have a MRVS and one of the variables within auto populates with a values based on the value of another variable by using auto populate then dot walk to the field I want to set.
I also have a UI policy that stops the variable in the MRV being asked to be populate which I click to add a row to the variable set. However, upon doing so you can see the value in the variable that is auto populated.
I tried have set the variable to hidden but this does not work.
Does anyone know how to either hide the variable from the grid view of the MRV or hide the value displayed within. This is only for the the customer portal view.
Many thanks
Max
Hope this makes sense.
Solved! Go to Solution.

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07-31-2024 09:07 PM
Hi there,
What you are describing is indeed how Multi-Row Variable Set works. Trying a Catalog Client Script, Catalog UI Policy, the hidden checkbox on the Variable, that all won't work. Just not an option. Only thing that works is the active field 😅 (which is not a serious option ofcourse).
Thats just how Multi-Row Variable Set works.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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07-31-2024 09:07 PM
Hi there,
What you are describing is indeed how Multi-Row Variable Set works. Trying a Catalog Client Script, Catalog UI Policy, the hidden checkbox on the Variable, that all won't work. Just not an option. Only thing that works is the active field 😅 (which is not a serious option ofcourse).
Thats just how Multi-Row Variable Set works.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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07-31-2024 09:14 PM
Thanks Mark, I figured that's how it worked but I was living in hope. My other thought is to create a duplicate of the MRVS and make the second MRVS hidden, which I have achieved. Then when a variable in the first MRVS is populated, set that in the second MRVS. Basically, populated two MRVS at the same time but one with the hidden field. But I cannot get this to work.
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01-06-2025 05:31 AM
Hi ,could you share how to hidden an entire MRVS?i face same problem as you