Report Dashboards load and response times. Any suggestions

923HelpWay
Tera Contributor
 
1 ACCEPTED SOLUTION

Gaurav Shirsat
Mega Sage

Hello @923HelpWay 

1)Dashboard loading takes time due to Heavy Reports (Report takes time to load because of large data fetch)

2)More the Reports in Dashboards also takes time to load.

3)Internet connectivity at user's desk

4)Browser Cache

Some Suggestions:

1) Review your Report Filters.

on which table reports are written and what query on record in applied

2)Use Interactive and Dynamic Filters in Dashboards

3)Avoid heavy Reports in dashboard.

4)Avoid overloading dashboards with too many widgets. Focus on the most critical data. Use Colors Wisely: Make sure color coding is intuitive and helps with understanding trends.

refer below threads :

https://www.servicenow.com/community/platform-analytics-articles/best-practices-reporting/ta-p/23036...

https://www.servicenow.com/community/now-platform-articles/strategies-for-reporting-in-servicenow/ta...

Make Sure below two properties are up to the mark

GauravShirsat_0-1736003952391.png

 

Thanks and Regards

Gaurav Shirsat

View solution in original post

5 REPLIES 5

Anand Kumar P
Giga Patron
Giga Patron

Hi @923HelpWay ,

1. Use fewer columns in reports.

2. Remove unnecessary reports from dashboards.

3. Limit list items to 100 or less.

4. Filter reports to show only needed data, like active incidents this month.

 

Refer below links for more info:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635324

 

https://www.servicenow.com/community/platform-analytics-articles/best-practices-reporting/ta-p/23036...

https://www.servicenow.com/community/platform-analytics-articles/using-an-in-built-servicenow-approx...

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @923HelpWay 

 

There can be many reasons,

 

- Report build on which table? what query / filters

- How many columns to display

- Report based in database view

- Are you checking report in peak hours.

 

 

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AndersBGS
Tera Patron
Tera Patron

Hi @923HelpWay 

 

about what? Dashboards or reports? There are two different things. Is the load time good or bad? Please clarify your question to get the best possible answer that you’re looking for?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Gaurav Shirsat
Mega Sage

Hello @923HelpWay 

1)Dashboard loading takes time due to Heavy Reports (Report takes time to load because of large data fetch)

2)More the Reports in Dashboards also takes time to load.

3)Internet connectivity at user's desk

4)Browser Cache

Some Suggestions:

1) Review your Report Filters.

on which table reports are written and what query on record in applied

2)Use Interactive and Dynamic Filters in Dashboards

3)Avoid heavy Reports in dashboard.

4)Avoid overloading dashboards with too many widgets. Focus on the most critical data. Use Colors Wisely: Make sure color coding is intuitive and helps with understanding trends.

refer below threads :

https://www.servicenow.com/community/platform-analytics-articles/best-practices-reporting/ta-p/23036...

https://www.servicenow.com/community/now-platform-articles/strategies-for-reporting-in-servicenow/ta...

Make Sure below two properties are up to the mark

GauravShirsat_0-1736003952391.png

 

Thanks and Regards

Gaurav Shirsat