Report Dashboards load and response times. Any suggestions

[Anand Kumar P]

Hi @923HelpWay ,

1. Use fewer columns in reports.

2. Remove unnecessary reports from dashboards.

3. Limit list items to 100 or less.

4. Filter reports to show only needed data, like active incidents this month.

Refer below links for more info:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635324

https://www.servicenow.com/community/platform-analytics-articles/best-practices-reporting/ta-p/23036...

https://www.servicenow.com/community/platform-analytics-articles/using-an-in-built-servicenow-approx...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Dr Atul - LNG]

Hi @923HelpWay 

There can be many reasons,

- Report build on which table? what query / filters

- How many columns to display

- Report based in database view

- Are you checking report in peak hours.

[AndersBGS]

Hi @923HelpWay 

about what? Dashboards or reports? There are two different things. Is the load time good or bad? Please clarify your question to get the best possible answer that you’re looking for?

[Gaurav Shirsat · Accepted solution]

Hello @923HelpWay 

1)Dashboard loading takes time due to Heavy Reports (Report takes time to load because of large data fetch)

2)More the Reports in Dashboards also takes time to load.

3)Internet connectivity at user's desk

4)Browser Cache

Some Suggestions:

1) Review your Report Filters.

on which table reports are written and what query on record in applied

2)Use Interactive and Dynamic Filters in Dashboards

3)Avoid heavy Reports in dashboard.

4)Avoid overloading dashboards with too many widgets. Focus on the most critical data. Use Colors Wisely: Make sure color coding is intuitive and helps with understanding trends.

refer below threads :

https://www.servicenow.com/community/platform-analytics-articles/best-practices-reporting/ta-p/23036...

https://www.servicenow.com/community/now-platform-articles/strategies-for-reporting-in-servicenow/ta...

Make Sure below two properties are up to the mark

Thanks and Regards

Gaurav Shirsat