How configure bounce email threshold.

[Stefano Nesti]

The default threshold to block a bounced email is 10 (see Email bounce management ), but I could not found how this default could be changed.

Can you please help?

Thanks.

[Ct111]

You are right there is not much information about how to modify the setting of 10 in docs side .

However , I saw this table "sys_blocked_email_address" or BOUNCE Email addresses (module) where the records have field of Failed Count, may be you can check by putting the setting greater than 10 for those records who have limit and see if it allows value greater than that or not.

BUT i cannot confirm it will work or not. 

Best would be to raise HI ticket and inquire about this setting.

[Stefano Nesti]

Hi, let me rephrase my request. I wonder if there were something like (e.g.) a System property that can be configured for changing the bounce count's threshold default (10) to another value (e.g. lower).

Thanks.  

[Ct111]

No such information available about property as per servicenow docs.

That's why I said raise HI ticket and inquire about this issue.  There could be some underlying script which is hidden in the instance or they may suggest some workaround.

[Shivambitanwar1]

Hi,

Please check this article :  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646657
Its not across the instance . 

The issue can be resolved by going to the Bounce Email Address [sys_blocked_email_address] table, locating the email that was blocked, setting the Failed Count to 0, and setting the State column to New. 

//Shivambi