How do I create a new user on a trial developer account?

[Feiock]

I am working on a customer proof of concept where I am linking ServiceNow to Amazon Q for an AI chatbot that includes the customer's ServiceNow data.  To do this, I signed up for a developer instance of Service Now, and I am able to access it, and navigate the site.  I now need to create a new user, and per the SN documentation, I should be able to navigate to All > User Administration > Users and click on New to create a new user.  However, in my instance, the Users option is not available.  Under User Administration, the only option available is Roles (screenshot attached), and I have looked all over for another option to create a user and cannot find a way to do so.  Any thoughts as to what I am doing wrong?

[Deepak Shaerma]

Hi @Feiock 

It seems like you’re facing an issue commonly encountered due to permission restrictions or UI differences in various ServiceNow versions. If you’re unable to find the Users option under User Administration, it could be due to one of the following reasons:

1. Roles and Permissions: Your account may not have the necessary roles to access the Users section. In ServiceNow, the ability to create and manage users typically requires the admin role. Ensure that you’re logged in with an account that has administrative privileges. If you’re using a developer instance, the account you initially set up should have admin rights. If not, you may need to log in with the default admin account or check if there’s any other account provided that has the necessary permissions.

2. UI Navigation Differences: ServiceNow updates its interface and navigation paths in different releases. If the documentation you’re following doesn’t match your version, the path to create a new user might be different. Here are general steps you can try:
- Navigate to the Filter Navigator (search bar) at the top left of your ServiceNow interface.
- Type “Users” or “User Administration” directly into the filter navigator. This can often bring up the section even if it’s not visibly listed in the menu under a certain category.
- Look for System Security > Users or simply Users if it’s available directly from the search.

3. Interface Configuration: The visibility of certain options in the ServiceNow sidebar can sometimes be toggled on or off. It’s possible the Users section is currently not enabled for display in your navigation menu. You can try customizing the application menu or searching directly through the navigator as mentioned above.

4. Module Customization and Personalization: If you’ve inadvertently personalized your navigation or if the instance has modulated views based on roles that might hide certain options, consider resetting your navigation menu to default or checking from another account if possible.
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma

[Mark Roethof]

Nice AI generated reply 💩

[Mark Roethof]

Hi there,

Is it a new PDI you are trying this on, or an older one with some customization?

Can you manually open the User table and create a new record? By going directly to sys_user table.

[Feiock · Accepted solution]

Yes, this is a new instance, and turns out it is related to that. I found when creating a new instance, the default user (Creator User) is not an admin of the system. However, you have the ability to change your role to Admin. One of my colleagues told me he ran into the same issue. Once I changed that role, I now can create users, KB articles, and so forth. Thanks for the response