Resolved! how to switch to classic view in SNoW when creating reports
Hi, How can I bring the "Switch to Classic UI" while creating new reports as shown in the image?Please refer the attached image too.
Forum Posts
Multi row variable set answers and Global Search
Hi all, we currently have some variables captured by a multirow variable set for some catalog items that don't appear to be searchable with a global search. I've added sc_req_item to the search groups to index all the other item variables but if I se...
Conditon 'Condition: current.u_customer.changes()' in business rule
We have a catalog item and when request is approved, it will create Story. Then when Story is Closed, it will create Change request. Change request is created, but there is an error: Conditon 'Condition: current.u_customer.changes()' in business ru...
How do I safely update/ change the User ID of a User record?
My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
How to "copy and paste" filter conditions in list view and for reports?
Hello, I have to create many reports and list view for items (e.g. risks, controls, incidents etc) for certain filter conditions, e.g. over 40 number of entities. Instead of manually each time type in the over 40 entity names, how can I re-use the ...
One PDI integration with another
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
Checking your Instance Size - Quick Tip
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
ServiceNow PowerShell Module
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
Find All Users With Backend Access
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Resolved! Reopen Case
Hello Community, Is there a way to reopen a case once it has been cancelled?
RETIRED - ServiceNow Administration Fundamentals On Demand
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Resolved! RITM to create a Story
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
service-nw.com Domain
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
Best ways to prepare for the CSA exam
I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...
How To Track All Users That Viewed Specific Records
How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...
