How do I create a new user on a trial developer account?

Feiock · ‎03-29-2024

I am working on a customer proof of concept where I am linking ServiceNow to Amazon Q for an AI chatbot that includes the customer's ServiceNow data. To do this, I signed up for a developer instance of Service Now, and I am able to access it, and navigate the site. I now need to create a new user, and per the SN documentation, I should be able to navigate to All > User Administration > Users and click on New to create a new user. However, in my instance, the Users option is not available. Under User Administration, the only option available is Roles (screenshot attached), and I have looked all over for another option to create a user and cannot find a way to do so. Any thoughts as to what I am doing wrong?

Feiock · ‎03-30-2024

Yes, this is a new instance, and turns out it is related to that. I found when creating a new instance, the default user (Creator User) is not an admin of the system. However, you have the ability to change your role to Admin. One of my colleagues told me he ran into the same issue. Once I changed that role, I now can create users, KB articles, and so forth. Thanks for the response

View solution in original post

JoanneD · ‎07-03-2024

How did you actually change the role in this developer org?

AndersBGS · ‎03-30-2024

Hi @Feiock

Please try to open sys_user.list from the application navigatior. By doing this you should be able to create new user by clicking the button as below:

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best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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Dr Atul G- LNG · ‎03-30-2024

HI @Feiock

https://youtu.be/a3gq79m4_Cs

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