How do I create a new user on a trial developer account?

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Feiock
Kilo Expert

‎03-29-2024 01:02 PM

I am working on a customer proof of concept where I am linking ServiceNow to Amazon Q for an AI chatbot that includes the customer's ServiceNow data.  To do this, I signed up for a developer instance of Service Now, and I am able to access it, and navigate the site.  I now need to create a new user, and per the SN documentation, I should be able to navigate to All > User Administration > Users and click on New to create a new user.  However, in my instance, the Users option is not available.  Under User Administration, the only option available is Roles (screenshot attached), and I have looked all over for another option to create a user and cannot find a way to do so.  Any thoughts as to what I am doing wrong?

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Feiock
Kilo Expert
In response to Mark Roethof

‎03-30-2024 10:49 AM

Yes, this is a new instance, and turns out it is related to that. I found when creating a new instance, the default user (Creator User) is not an admin of the system. However, you have the ability to change your role to Admin. One of my colleagues told me he ran into the same issue. Once I changed that role, I now can create users, KB articles, and so forth. Thanks for the response 

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JoanneD
Tera Contributor
In response to Feiock

‎07-03-2024 08:37 PM

How did you actually change the role in this developer org?    

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AndersBGS
Tera Patron
Tera Patron

‎03-30-2024 05:24 AM

Hi @Feiock 

 

Please try to open sys_user.list from the application navigatior. By doing this you should be able to create new user by clicking the button as below:

AndersBGS_0-1711801431869.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

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Anders

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-30-2024 10:39 AM

HI @Feiock 

 

https://youtu.be/a3gq79m4_Cs

 

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