Custom Applications vs. OOB
I would like to ask how many SN admins are asked to customize a module to fit the companies needs instead of syncing the process to what is already Out of Box for ServiceNow?
Forum Posts
Resolved! Using the Upgrade Plan platform feature for Xanadu
Does anyone know if the Upgrade Plan feature will include plugin removal (uninstallation) as a part of the build (on the builder/dev instance) like it does for plugin installation/updates?I've processed all my skipped records and updated all my plugi...
How to create a ATF for keyboard press events like hitting enter key or tab key?
I am building ATF test cases for our internal portal where we have custom widget attached to one of the catalog form, when the users enters any value in the field and presses enter the value gets selected automatically and enables another button. Unt...
sys admin certification journey
hello everybody im new to the servicenow environement and i want to know on what and where i need to focus to pass the exam the better way . best regards
Resolved! Dynamically populate BCC on Email Client Template
I'm looking for some easy to follow simple steps on how to dynamically populate BCC field on an Email Client Template. I have done this previously at the notification level without issues (calling an email script). Seems you cannot do the same with E...
Travel
How much do you travel as a Sys Admin for Service Now? Could it be fully remote?
Resolved! Learning about Associate System Administrator
Hello community,It is a good idea to start learning ServiceNow by starting with the Associate System Administrator course? Thank you for your answer
Specialized Admin Role in SecOps CC
Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...
Dashboard Widgets- No Data to Display
Is there a way to change the "No Data to Display" message on dashboard widgets? For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...
How to create a child case in HRSD
Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...
Resolved! How to set a new default dashboard in Security Incident Response Workspace under SIR Workspace
When opening the Security Incident Response Workspace, and navigating to the "SIR Dashboards", the default dashboard is "Security Incident Manager Overview". In my PDI I have two other dashboards available, "CISO Reporting Overview and "Security Anal...
Email - OAUTH2 with IMAP and SMPT - Token issue
Hi,i have configured my system with Microsoft 365 Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...
System settings and Developer settings are not available for an admin user
I want to get the System Settings and then Developers tab to choose an application. But I am unable to find those settings and It would be great if someone can direct me to the correct article to enable the feature.
Resolved! Make a field Visible and make Mandatory based on another field after submit
Hello all, Using a business rule, a custom field is populated with configuration item class on change request once a change request is submitted.So, now my requirement is if the configuration item class is Windows Server, I have to show up another cu...
How do get Keyfactor certificates attached in work notes?
I am doing an integration between Keyfactor and ServiceNow. I am a ServiceNow administrator and have little knowledge about Keyfactor.Previously, we had this integration between BMC Helix and Keyfactor. So far, I have been able to make a CSR call and...
