Resolved! Script include in workspace client script
I have a workspace client script that calls a script include but doesn't seem to work the same script works on the platform side but not on the workspace side.
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users cannot be able to see additional comments in HR agent workspace.what should we do to enable
users cannot be able to see additional comments in HR agent workspace.what should we do to able to see the additional comments even though if the user is having access or not
Print JSON objects values into an array
Hello all, Can someone help me with code? Scenario:There are three objects.var obj = {a:3,b:9.c:5}var obj1 = {g:12,h:27,I:4}var obj2 = {x:15,y:10:z:7} So, now I need to print all the values into an array in ascending order.Can someone please help me ...
Resolved! How to use "g_form.getParameter('sysparm_nameofstack');"
The script contains the following statement:"g_form.getParameter('sysparm_nameofstack');"What does "g_form.getParameter" get?Does it get parameters from the URL?
Keeping track of user access to applications
Hello,I’m looking for advice on effectively tracking and managing user application access requests in ServiceNow, particularly when these requests are initiated through the Service Catalog. I know we can track on the sc_request or sc_req_item table. ...
Visibility of fields for Advanced in a Business Rules
When a business rule form is opened in new mode, 'Advanced' check-box is unchecked by default.Query is why I am able to see 'Delete' and 'Query' too on 'When to run' tab even though the 'Advanced' check-box is unchecked ?
Performance Indicator for Record updates
I have a request from the business to track anytime a certain assignment group member updates an incident or catalog task. There are cases where the user does not create or close the ticket, but they are involved, and they want to see those cases. It...
ServiceNow Administrator Fundamentals Capstone Project Task 3 Issue
In task 3 of the Capstone project you have to locate and open the Strawberry sFone Item from the Service Item Catalog. Strawberry sFone does not appear in All > Service Catalog > Catalog Definitions > Maintain Items for me. The first step of this tas...
Resolved! ServiceNow Administration exam + class fees
I need advice or, let's say, clarification. You see, I just completed the Welcome to ServiceNow and the Micro-Certification—Welcome to ServiceNow. Now in order to proceed with the exam booking /being able to get a voucher I must complete (to my unde...
How to view the assignment groups an incident has been with, for reporting.
Hi, I want to run an ageing report for my team and need to isolate just my team's assignment group. at the moment, the report shows only the age when the ticket was created, but not when it got to my team and how long it took to resolve it. any ide...
Additional comments (Sent to customer) Customers are no longer receiving the emails
Hi Community, We're on Washington DC Patch 7a. The additional comments (Sent to customer) field is no longer sending comments to our customers. Is this a known issue? We have been using a workaround I've tested creating a test Incident assigning...
Resolved! Can someone explain about what are the important topics to covered for cracking interview?
Can someone explain about what are the important topics to covered for cracking interview? I just had 11 month experience as admin l1 support.
Mandatory attachment on Catalog item base on location
I created a catalog item called Local Admin Access.When a user is from these location 'K4 (ATK-K4)', 'K5 (ATK-K5)', 'K3 (ATK-K3)', 'K1 (ATK-K1)', 'ATK-K3', 'ATK-K4'attachment should be mandatory. And the error message is "차상위자 승인 메일을 첨부해 주세요."If not,...
Alternative for System Performance Dashboard
Hi all!I'm looking for alternatives to the system performance dashboard, as it has been retired in the Xanadu release.The documentation mentions Impact Instance Observer as one alternative, but I'd like to know about other methodologies. https://www....
Print the name from JSON object to Java script
Hello all, In these below lines, I want to print the title of the book, where the availability is available.How can I write the code in java script for this JSON format? Please Note:The script should be dynamic like, in future if we add more books, t...