I need some help in understanding what has happened here but let me first give you the scenario. On the 13th of March, we cloned production to a sub-production target. Before this clone action, I removed all remote update sets with a state of “Previe...
Question: Is there a way to enable me to add multiple users in the manager field on the Assignment Group record? Context: Some of the assignment groups have multiple managers, and currently, only one can see dynamic reports related to "teams that I m...
Hello, There seems to be a few posts regarding this but I can't find any specific information around how software install recorrds are removed from cmdb_sam_sw_install table when ACC-V is being used for software install discovery. I have seen the art...
Hello Everyone, Want to create a dashboard that will help for admin activities like Clones scheduled, ldap and Mid server status ....looking for advise what other areas can be monitored and reported that can help for admin day to day activities.also...
in servic enow for some users its showing they have been assigned 2 or more mobile phones , ideally it should be only 1 I want to run report and find out those active users who have multiple mobile phones assigned to them so that we can contact them ...
I’m currently working as a ServiceNow administrator and need some help with a specific customization. When a user reports an issue about a colleague through the self-service portal, the incident created in the native view has the caller set as the af...
I am unable to log in to the developer portal and Servicenow.com. I have no clue why my credentials stopped working only for these two sites.
Hello all, Good evening.I have created a button on Incident form.UI action name: EscalateSo, the user should be able to click the button only twice.SO, I have created a field "Escalation count" (u_escalation_count) of type integer on the Incident for...
Recently came across the above error when migrating from ADFS to Azure EntraID for SSO.Documenting the solution in case it helps someone else. Subject Confirmation validation failed.SAML2ValidationError: InResponseTo attribute in SubjectConfirmationD...
Hi, I have a requirement, Move attachments from servicenow to sharepoint folder. There is nearly 9Lakhs attachments in sys_attachment table, all should be moved to sharepoint folder with Number (in which record it present). after moving this record, ...
I am a non-admin user agent who enjoys coding, and I have been using my knowledge to enhance user experience using HTML editing in additional comments. Our leadership team wants us to perform repetitive tasks in work order notes, such as copying/past...
If a knowledge article associated with an incident record has a status of "Retired", the article cannot be viewed with ITIL permissions. ↓If you click on the knowledge article marked in yellow in the image above that is in the "Retired" state, the fo...
I want to hide the buttons on the preview screen.What settings do I change to do this? ↓I would like to hide the two buttons marked in yellow in the image below.
I would like to change the field label of the yellow marker. How can I do this?
Pardon me for this question which might appear to come from a novice but I am hoping for some guidance from the kind people of this community. ITSM and ITAM modules have recently been launched and the implementation partner has left. The organization...
