Problem:
I enabled a notification record to be triggered when comments are entered on a RITM.
All notifications are sent to the Service Desk assignment group; however, I want to help reduce the number of notifications that are sent by creating a script to do the following:
- Only send email notifications when comments are entered/added by:
- Event creator > Opened By field
- The person listed on the Requested By field
- Any person listed on the Watch List
- And I DO NOT want any messages to be sent to the Service Desk if a comment is left by a fulfiller (person with an ITIL role)
Below are screenshots of what I have done so far. Thank you in advance for helping me with any scripting; this is not my strong suit. . . yet.
| When to send This is where I need the most assistance, particularly with the script based on what I want to achieve. 
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Who will receive
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