How should I enter in IT with 8 years of Non-IT experience

[Jorge Marroquin]

Great article! Thanks Rahul! 😀

[seanpmcclean]

Well, first off, welcome!  It’s an incredibly diverse group and the vast majority didn’t get into IT by dreaming of being here since they were young - most kind of “landed” here in the course of other careers - just like you 🙂Next up - where to start:

📝Start right where you are - This Community.

The community is a great place to start - browse topics, search, see what catches your fancy - from blogs to questions to events.  

• Insider tip: when you find something fun - go look up the author - often they’ll have other articles, notes, etc that are right up your alley
• Bonus tip:  If you do like their stuff, make sure to “like” ✅it (bottom left).  You can even reach out / connect with them for more questions

🔎Check out ServiceNow University - one of the best “un-schools” you’ll run across

OK I’m biased and I’ll admit it (I’m a teachy / learny guy).  But ServiceNow University offers so many many many different things: From traditional Instructor Led Classes, to on demand classes, to speed networking and meetups and a gamified way to track your progress (points and badges) to an AI driven engine that can help you find the best learning for you.   There’s a lot in there though, and sometimes it can feel overwhelming, so I’d suggest a couple of highlights

• Check Out the Career Journey’s 

• Also take a look at the “welcome to ServiceNow” course 

🔎Check out other communities as well

Another community of folks with wide ranging experience from all over the globe is the Open Service Community - active on LinkedIn, Reddit, and Discord: https://openservicecommunity.com/ 

Finally, shout if you’d like a follow up or some more specific recommendations for some good classes or areas to investigate. Oh, and of course:

------------------------------------ | If this was helpful. . .  | ------------------------------------

please mark with the green check (below) ✅   . . . or Accept As Solution (over this way) ↘️   Much appreciated!

[Sujit Jadhav]

Hello @RahulK232369575 ,

Start with ServiceNow System Admin training (free on ServiceNow Developer Portal).
Get certified: ServiceNow CSA + or ITIL.
Practice: Use a personal developer instance to build small projects.
Highlight transferable skills (communication, process handling) on your resume.
Apply for entry-level roles like ServiceNow Admin, Helpdesk, or Technical Analyst.

Your past experience is valuable — just reframe it for IT!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You,

Sujit Jadhav

[Dr Atul G- LNG]

Hi @RahulK232369575 

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.