How to automatically redirect to the Employee Center after SSO login

[bonsai]

I am setting up SSO login for ServiceNow using Microsoft Entra ID.

I want users who log in via SSO to be redirected to the Employee Center.

Does anyone know how to configure ServiceNow so that this redirection to the Employee Center occurs *only* upon SSO login?

I am aware that the login behavior can be modified by adjusting the Script Include that handles both SSO and standard logins, but I am looking for a method that applies specifically to SSO.

[Tejas Adhalrao]

hi @bonsai  ,

refer this links

  post 1  

linkedin.com/posts/pranav-bhagat18_servicenow-servicenowdeveloper-servicenowcommunity-activity-7307755593874743296-Y7pg

If this helps, please mark it as Helpful and accept the solution.
Regards,
Tejas

[Ankur Bawiskar]

@bonsai 

SPEntryPage script include is not SSO specific

but why would every user land to ESC?

If those are agents they would prefer landing to SOW/CSM workspace to work on tickets

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[bonsai]

We anticipate having users who authenticate via ID and password instead of using SSO.

We want to redirect only SSO users to the Employee Center.
We want users authenticating via ID and password to be directed to the platform screen.

[Philippe Casidy]

Hi  bonsai,

In ServiceNow, where the Identity provider is configured, there is a "ServiceNow Homepage" field.
You may configure to be  <you instance>/esc ?
In this case, it will apply to any user using this SSO configuration.

Philippe