Topic Header Not Showing on Page Quick Link in ESC

[MichaelCreatura]

Hello,

We have configured a Quick Link to redirect to a Page as below:

However when we add the link on the Employee Service Centre, using the Quick Link widget and a user clicks on the link it takes them to the page without the header, banner or any of the descriptions:

But the banner, header etc. is there on the actual page if you navigate via the Topic:

I've checked the Page in Page Designer and it shows the widget with all of the options selected:

So I can't work out why it is not showing the topic header.

Any help would be appreciated! 

[JaeggerLegane]

Some questions here:
1. Do you also have the issue with other topic pages?
2. Can you try a topic page using the OOTB template (emp_taxonomy_topic) instead of the customized one?
3. Was the banner added on the page, via the topic configuration or did u you use the content publishing app (which you use for carousels, videos etc.)?

[ahefaz1]

@MichaelCreatura ,

The topic taxonomy page OOTB is - emp_taxonomy_topic.

When I navigate to any of the topics, this is the page which gets loaded. I am assuming you cloned this page to create change_and_adoption_topic. This should work fine.

However, whenever I navigate to a topic, servicenow passes a parameter called the topic_id="sys_id of the topic".

In the quick link above I do not see you are passing any query parameters.

I created a quick link on my PDI, and tried re directing from it to a topic page, OOTB one. Added the topic_id parameter and it worked okay. if I try to navigate directly to the emp_taxonomy_topic page, it gives me error.

Please accept solution OR mark helpful.

Thanks,

[MichaelCreatura]

Hello @ahefaz1 - when I access the page via the topics, it works just fine. It's only when using the Quick Links to the page that it seems to have a problem. Interestingly, the URL it directs too is different. 

Via the topic, it goes to (which has the Topic ID): https://instance.service-now.com/esc?id=change_and_adoption_topic&topic_id=894a4f0c47327d9054ce4bdb736d4319

via the quick link it does not add the topic ID: https://instance.service-now.com/esc?id=change_and_adoption_topic

If I add the topic ID it shows the header.

Thanks, 

[ahefaz1 · Accepted solution]

@MichaelCreatura ,

Could you confirm if it worked?

For the quick link you can add the topic_id in the query parameter section. I added it in my quick link and it worked.

Please accept solution OR mark helpful.

Thanks,