How to change the service catalog tile from creating a request to a link

[Michal_Ziemba]

Hi, 

Since we implemented Self Service Password Reset we no longer need the tile which creates a request to change the password.

How can I use the same tile in the service catalog but now when the user clicks the tile it will redirect to the KB article which explains how to change the password?

I found that tile in catalog items (sc_cat_item) but have no idea what to change. Can you give me some tips, please?

Thank you in advance 

Mike

[OlaN]

Hi,

I would navigate to Service Portal > Service Portal Configuration

Open page designer

Open the correct page

Remove the widget that's no longer needed.

Add a new widget to replace the old one.

[Michal_Ziemba]

Thank you @OlaN 

I have already been there and was confused as the page doesn't contain any widgets. Maybe the way I entered the page design was not good. Here is what I did:

Right-click + CTRL on the page and select Page in Designer

But the page looks pretty empty

However, I found a way to disable the widget in a slightly different way.

When you look at my initial post and screenshot there, I unchecked the Active option and it is gone. 

But now how to put into this place a new catalog item which is a link to KB?

When I create a new catalog item, I cannot get the same as I already have when editing an existing "quick link" catalog item. 
Take a look below:

Do you have any idea how this catalog item could have been created?

When I try to create a new catalog item, I got totally different options. 

[OlaN]

I'm so sorry, I totally missed a slight detail in your image, this is a catalog item/record producer you are pointing at.

My initial response was on how to make configurations on a service portal page.

If you need to make changes on this Catalog item, you should navigate to

Service Catalog > Maintain items

then search for this item, and make changes as needed.

[OlaN · Accepted solution]

Third time's the charm! 🙂 🙂

This is a content item. You can review and edit it by navigating to

Service Catalog > Content items