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Resolved! Does the Package [sys_package] table record all installed plugins, products, etc.?
I am checking the impact of functions that will be discontinued during an upgrade, etc.I am thinking of checking whether plugins or flows are installed when they are discontinued.In that case, would it be okay to look at the package [sys_package] tab...
Creating an account with the ability to display dashboards on a TV monitor in an office
I have a user that wants to set up a user account to display dashboard on a TV monitor for his teams in different locations.I would like to know the following:1). Is there a process for this type of set up already in ServiceNow?2). What type of user...
How to Identify employee names used in more than one user record
I am working for a company where records about employees are in ServiceNow sys_user table. Some employees have more than one record. The way that company does things, multiple records in sys_user for one employee causes errors. First records in sy...
First Post
Getting my first post out there!
ServiceNow Badges and Achievements
Can the ServiceNow Learning badges and achievements become sharable to a LinkedIn profile? Thank you!
Flow Triggers after the REQ approval
Hi,I created a new catalogue item and new flow. New flow only triggers on RITM level instead of REQ level. REQ level goes to approval group but I don't need approval for this catalogue item. I have action setup in the flow- Update Record to Trigger ...
First Comment
Hello everyone, excited to be making this transition to a new career.
Does the attached image show a record?
From close reading of ServiceNow documenation and some on_demand course, my impression is the image below shows one user record. Prior to working with ServiceNow, I would have thought the image shows one user record plus 28 sys_user_has_role records...
post a comment to the incident
when I create incident and complete the form, I want to add and post a comment , is this the correct place, I tried several times, but it is not success ,
Resolved! UI actions that can be displayed on the portal
I would like to display UI actions created on the platform in portal forms.However, it seems that UI actions with the "Client" box checked cannot be displayed in the portal. It looks like I'll need to add a new widget, but do you have any other ideas...
"ServiceNow Administration Fundamentals On Demand” Course Retiring
I started this course this in March 2025. I just got an email that it will be retired in Sept 2025. I don't think i will be ready to write the certification exam before it will be retired.Does that mean i have wasted time preparing for this CSA cert...
When an AzureAD user is deleted, the ServiceNow user does not become inactive.
We are linking AzureAD and ServiceNow instances with SCIM to perform user provisioning. When a user is deleted on the AzureAD side, the corresponding user remains active on the ServiceNow instance side and does not become inactive. In addition, when ...
Resolved! New and need direction
Hello everyone, I am new here. On the Admin path. I’d love your advice on how best to approach learning this.Do I go from Associate System Administrator, Professional, and expert, or is it optional? My goal is to get to the Business Process Analyst ...
What Are Tables and Forms?
Bad version of question. Request it be deleted. Thank you.
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