Systems Administrator
Hi all, I’m currently working as a Major Incident Manager and would like to transition into a Systems Administrator role on ServiceNow. Any tips for fast learning?
Forum Posts
Resolved! Micro-Certification - Welcome to ServiceNow Sys Admin Journey
Hello,I already have done "Micro-Certification - Welcome to ServiceNow" badge, why it shows as required in the System Administrator Journey? Thanks.
Only specifics users cannot see the work_notes in the Risk Mitigation form
We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...
Make additional columns in a table searchable in Global Search
Global Search!There is a wealth of articles covering how to add a table to Global Search and how to index the data etc.I've spent a few hours on the topic now but I haven't found anything that covers all the steps necessary to make an additional colu...
Lab test question
This is a post for the lab
How to add a Calendar Widget in Service Portal
Hi Experts,We are in Quebec version and we have a requirement to add a Calendar widget to our Service Portal that will display Knowledge base published for that day(must be in monthly view). I am fairly new in Service Portal and i am not sure how to...
Resolved! Entry into ServiceNow platform
I have 20 years of software testing expertise in the oil and gas domain (mostly manual, and some automation). I would like to enter the ServiceNow platform. How should I go about this? Thank in advace!
NEW to ServiceNOW
Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.
Seeking guidance on service now admin path
Seeking guidance on service now admin. I am new to service now and I am learning to get into the job market after break of 6 years. I need assistance on what projects should I do to add it to my resume.
Has Welcome to ServiceNow On demand training been retired?
Has Welcome to ServiceNow On demand training been retired? What replaced it? Can someone please send me the link. ANY ONE from Training. It is so hard to navigate. I'm a new user and have gone through the training before but I got a message it has be...
ServiceNow Remote Instance Spoke question
I'm testing out the Remote Instance Spoke in a PDI at the moment to see if it would be usable in our own instances.Our scenario is that we want users to be able to use our Production portal to request being added to groups in a sub-Prod instance (wit...
Seeking Guidance on HR Gold Build Development
Hello ServiceNow Community, I'm developing a Gold Build for HR processes based on our internal delivery framework and could use some expert advice.What I've Done:Studied our internal implementation methodology (DGEM)Created acceptance criteria for ke...
Resolved! Concurrent record updates
If a record update process and a reference process are performed at the same time, a problem will occur in the state of the record object in the reference process. var gr = new GlideRecord('incident'); gr.query(); if (gr.next()) { ～～Various processi...
Resolved! Can you collapse MRVS rows answer to a compact view
Hi does anyone know if it’s possible to reduce or collapse the answer to a question in an MRVS after the row has been added, kind of like a thumbnail or compact view?Some questions can have very long answers, sometimes several hundred words, which ma...
Custom Pause SLA criteria.....
Hi allI need to set up some custom pause SLA criteria and not sure how to pull it off. 1. Need to be able to pause for emergency weather, gov't shutdown, etc....but be able to have the pause be backdated to when the emergency (or any other event real...
