How to Copy fields from existing KB article Template, to use them in new article template

PriyanshuVerma1
Tera Expert

‎10-16-2023 03:08 AM

Hello everyone,

 

Is there a way to copy fields from existing KB article template and use them while creating a new article template so that you don't have to manually create those fields again or if there is any workaround for such situation.

 

 

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Bert_c1
Kilo Patron

‎10-17-2023 06:34 PM - edited ‎10-17-2023 06:48 PM

Hi,

 

I tried a change to the UI Action "Insert and stay" defined on the "kb_article_template" table so it would show in the form context menu. After setting Condition to 'true' It shows, but I see it is missing a script like other UI Actions named "Insert and Stay" have in my PDI. So it doesn't work as expected. Seems a Support Case is needed.  If that worked as it does for many situations, you could copy a "KB article template" definition and create a new one from the existing one.

 

And it should have logic to create records in the 'kb_article_template_definition' table for the new 'kb_article_template' record created.

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