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yesterday
- to allow only users with role "itil" to create/update/delete the record in table
- to allow all users to read records from table
Solved! Go to Solution.
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yesterday
Hi @shaiktanvee
It’s easy to set up — you can use it at the table level, add the OTIOL role, and then the ITIL user can see the records in that custom table.
so check the out of box read ACL on that table because user after doing customtable.list is unable to view records
so you want itil and admin to view as well; check if itil role is added to that out of box read ACL or not; if not add and then check
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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yesterday
Hi @shaiktanvee
It’s easy to set up — you can use it at the table level, add the OTIOL role, and then the ITIL user can see the records in that custom table.
so check the out of box read ACL on that table because user after doing customtable.list is unable to view records
so you want itil and admin to view as well; check if itil role is added to that out of box read ACL or not; if not add and then check
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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yesterday
since it's a custom table it must be having it's own Table.None READ/CREATE/DELETE/WRITE ACLs
Add simply itil role in roles section and you are done.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday - last edited yesterday
@shaiktanvee
Let’s modify the access controls for our custom table. Please review the existing setup.
Navigate to System Security → Access Control (ACL) and filter the list by the name of your table.
Feel free to add an “ITIL Role” to the required ACL for your table. This should resolve your query.