How to disable the “Attached Knowledge” link on the Incident Management Form screen.

[crowba]

What was implemented
1. Add “Attached Knowledge (m2m_kb_task)” to the Incident Management form screen in the form layout.
2. Link to Knowledge articles and display Knowledge articles in the “Attached Knowledge (m2m_kb_task)” list.

What we want to do
I want to disable links set in fields other than the “Knowledge Article” field
I can disable all links from the list control, but I want to keep the “Knowledge Articles” links, so I am looking for another way to do it.

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[jcmings]

Not sure I am entirely following what you're asking for. But can you modify UI Actions to achieve what you want?

Or are you trying to disable the ability for someone to click on a reference field on list-view? If so, try doing Configure > List Control > check the "Omit links" box.

If you want to only hide some links, your best bet is to dot-walk to display the display value of a table. An example of this would be showing the Caller.Name field instead of Caller (since it's a string and not a reference). You can do this from Configure > List Layout.

[GlideFather]

I am not sure that I understand you, but check for the system properties:
https://instance-name.service-now.com/sys_properties_list.do?sysparm_query=nameLIKEknowman
Add there some more filters to lower the number of properties