How to Set Up Automated Email Notifications for Ticket Updates?
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02-21-2025 04:21 AM
Hey everyone,
I want to automate email notifications in ServiceNow so that users get updates when their incidents or requests change status. I’ve tried using notification rules, but some emails don’t seem to send, and others go to the wrong people. What’s the best way to configure reliable automated email alerts for ticket updates?
Thanks!
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02-21-2025 06:58 AM
Hi @JamesGreen
It is all OOTB available, did you check that?
share more details so that we can guide you.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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03-16-2025 04:03 AM
Thanks for your response! Yes, I’ve been using the out-of-the-box (OOTB) notification rules, but some of the emails still seem inconsistent, particularly when multiple users are involved or when a change happens in a less common status. I’ve also checked the conditions and recipients, but I’m not sure if I’m missing something in the configuration.
Could you suggest any specific settings I should focus on or any best practices for setting up reliable notifications for different status changes?