I want the catalog items displayed on the order guide options screen to appear from the start.

[bonsai]

The catalog items displayed on the order guide options screen are initially shown in a compact format.
Clicking them expands their content.

Is it possible to display the expanded catalog items from the start when transitioning to the options screen?
I would like to implement this without customizing the widget.

↓

[Tanushree Maiti]

Hi @bonsai 

check these two links ,you will come to know where change is needed.

KB0821168 How to auto-expand Order Guide include items in Service Portal 

End-to-End Guide: Auto-Expanding Order Guide Items in Service Portal

[Tanushree Maiti]

Check this resource as well

https://www.servicenow.com/community/sysadmin-forum/servicenow-order-guide-form-auto-expand/m-p/2385...

https://www.servicenow.com/community/virtual-agent-forum/auto-expand-the-form/m-p/2861835