Auto-Expand the Form

[Shailaja02]

Hi this might be a simple question, but is there an option to auto-expand a form on the order guide to save the extra click? After selecting choices on the main screen and moving to one of the next screens  the next page should be expanded and ready for the user to enter data. Currently it starts in an unexpanded format and the user needs to select the drop-down arrow to see the actual fields on the form. I have followed the steps to achieve this i.e., cloning of widget, <uib-accordion id="id-accordion" close-others="false">,is-open="item.isOpen="true". But still couldn't able to see the functionality working .This is expected OOB behavior from ServiceNow. We are on Vancouver . Please could you suggest me how we can achieve this functionality specifically for Vancouver release?? 

[James Chun]

Hi @Shailaja02,

Have you seen this article - https://www.servicenow.com/community/itsm-forum/service-portal-auto-expand-order-guide-s-include-ite...

But frankly, I wouldn't recommend customizing the widget for various reasons; this will incur technical debts, you won't get the benefits of future upgrades, and some users may find this a bad experience. Especially when you have a catalog item with many variables, the user will have to scroll to find the item they need.

Cheers

[Badal Khojare]

Hi @Shailaja02 ,

Have you tried this ones already : 
Servicenow Order Guide - Form Auto-expand - ServiceNow Community

Solved: Always expanding on Order Guide "Options" - ServiceNow Community