I want to stop receiving emails about catalog items.

[bonsai]

I want to stop receiving emails when I submit a catalog item, and when it is approved or rejected.

I'm hesitant to update the notification because it's a high-risk file.

Is it possible to control this in bulk using properties?

I want to send a custom notification instead of using OOTB notifications.

[Tanushree Maiti]

Hi @bonsai 

Instead of editing OOB notification, deactivate the OOTB notification and create a new copy (clone) with your required changes.

[subhamsni92]

Hi Team,

You can handle this safely without modifying high-risk OOTB logic.

What I would suggest is disabling only the required OOTB notifications instead of changing their scripts/conditions heavily.

Navigate to:

System Notification > Email > Notifications

Then check notifications on tables like:

• sc_request

• sc_req_item

• sysapproval_approver

For the notifications you do not want, simply make them inactive by setting:

Active = false

After disabling them, you can create your own custom event-based notifications as per the requirement.

This approach is safer, cleaner, and more upgrade-friendly compared to modifying OOTB notifications directly.

[Ankur Bawiskar · Accepted solution]

@bonsai 

you will have to update the OOTB email notification so that they are not sent for your items

Then create a custom notifications for your item only

If you wish not to touch OOTB notifications then create before insert BR on sys_email and mark them ignored if it's triggered for your item and the notification is OOTB one

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@bonsai 

Did you get a chance to check my above approach?

Do let me know if any issues faced so that I can help.

[EudesS]

Para parar de receber e-mails sobre itens do catálogo no ServiceNow, você pode ajustar suas preferências pessoais ou configurar notificações no nível da instância. Se for apenas para você, basta alterar as preferências de notificação no menu do usuário; se for para todos os usuários, é necessário editar ou desativar as notificações padrão (OOTB) e criar regras personalizadas.