I want to stop receiving emails about catalog items.

bonsai · ‎05-11-2026

I want to stop receiving emails when I submit a catalog item, and when it is approved or rejected.

I'm hesitant to update the notification because it's a high-risk file.

Is it possible to control this in bulk using properties?

I want to send a custom notification instead of using OOTB notifications.

Ankur Bawiskar · ‎05-11-2026

@bonsai

you will have to update the OOTB email notification so that they are not sent for your items

Then create a custom notifications for your item only

If you wish not to touch OOTB notifications then create before insert BR on sys_email and mark them ignored if it's triggered for your item and the notification is OOTB one

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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Debashish Paul · ‎05-14-2026

informative information