I want to suppress OOTB notifications for specific catalog items

[bonsai]

I don't want to send OOTB notifications "Request approved" or "Request was opened" when I submit and approve a specific catalog item.

I wanted to control it with the condition field of the notification, but it doesn't work,

I tried setting the following script as the notification record sending condition, but it did not work properly...
I would like to consider processing without using scripts if possible.

If a catalog item other than a specific catalog item is submitted and approved, I would like to send "Request approved" and "Request was opened" as usual.

//Wait 3 seconds (Wait until the requested item record is created. It will be created in about 1 second, but just to be safe, wait 3 seconds)
gs.sleep(3000);

//Identification of request item record linked to request record
var tmp_req_rec = new GlideRecord("sc_req_item");
tmp_req_rec.addQuery("request", current.getUniqueValue());
tmp_req_rec.query();

//Judgment processing if the requested item record can be identified
if (tmp_req_rec.hasNext()) {
    tmp_req_rec.next();

	//Get catalog item name of requested item record
    var cat_item_name = tmp_req_rec.getDisplayValue("cat_item");

	//If the catalog item name is "XXXX" or "YYYY", the email sending process will be canceled.
    if (cat_item_name == "XXXX" ||
        cat_item_name == "YYYY"){
			answer = false;
		}
    //Submit processing for other catalog items
    else{
		answer = true;
	}

//Send email if requested item record cannot be identified
} else {
    answer = true;
}

[Alka_Chaudhary]

Hello @bonsai ,

Try the below code in advanced condition of the notification just update the sys id of catalog item for which you don't want to send the notification:-

var gr = new GlideRecord('sc_req_item');
gr.addQuery('cat_item', 'edd55c3d8702111050554046cebb35c8'); //sys_id of catalog item
gr.query();
while (gr.next()) {
    if (gr.request.toString() == current.getUniqueValue()) {
        answer = false;
    } else {
        answer = true;
    }
}

If this response clears up your doubt, kindly flag it as both helpful and correct.

Thanks,

Alka

[bonsai]

I tested it a few times and the email was sent.

I think there is a lag until the requested item is created.

[Jaspal Singh]

Hi Bonsai,

if (cat_item_name == "XXXX" ||
        cat_item_name == "YYYY"){

I believe should be

if (cat_item.name == "XXXX" ||
        cat_item.name == "YYYY"){

instead of _name it should be .name

[bonsai]

The label information of the displayed catalog item is obtained by the following process.

var cat_item_name = tmp_req_rec.getDisplayValue("cat_item");