Hi all, As a part of my current project to rebrand all of our locations within our instance we also decided to implement a location hierarchy to assist with location tracking and organization within our system. One thing I cannot seem to figure out i...
Hi is there someone who can walkthrough one of my instances with me I'm stuck on one part?
How to make a report and dashboard of the last 6 months incident and RITM trends and send it to the scheduled groups through email. The email subject line should be the current date email.(for example if you send a email on 17th may the subject shoul...
Hi all,I’m currently working in a ServiceNow environment with a growing number of Scheduled Jobs, and I’m looking for advice on how to manage and optimize them effectively to avoid performance issues.Specifically, I’d like to understand:• How to moni...
HI @Everyone, Unable to find attachment from sys_attachment table.Requestor has created an article and pasted a print screen image in article's body.Ideally it should be saved in sys_attchment table, but its not saved there, also not attached in pape...
After updating SG-SCCM to latest version (3.4.2), it does import Computers records having "generic" or invalid serial numbers (for example, To Be Filled by O.E.M., or System Serial Number) but De-duplication tasks began to be generated based on "matc...
Hey everyone,I wanted to open a discussion around the Yokohama release’s Agentic AI capabilities, especially as they relate to playbooks and internal user Knowledge Management (KM).We’ve been actively working to align our Knowledge processes with Age...
Hey everyone! I’m new to ServiceNow and will be leading the implementation for my logistics company as a Project Manager/Business Analyst. I’d love to tap into the collective wisdom here to make sure we set things up the right way. What are the most ...
I need to create an interactive filter that has :All Tech hub (list of 30 assignment groups)2/3 level (list of 50 assignment groups)ServiceDesk ( list of 6 groups)I don't want the actual "list" to be shown I just want to choose "all tech hub", "2/3 ...
I am setting up a Coveo Integration through API Oauth. The goal is to allow a crawling user accessed by Coveo to scrape knowledge articles and catalog items to be referenced in another app/interface. I was able to set up the Application Registry as w...
How do you handle the installation of new software on multiple computers?System administrators are responsible for managing and maintaining the computer systems at a company. That includes installing new software, making sure all systems are up to da...
Let's say the customer no longer wants the request performed or it is determined the request was already handled separately, or the request is improper, and the IT service owner team will not do it. What state should be set on the SCTASK/RITM/REQ for...
hey servicenow my instance is not waking up...help needed
Hello guys,I want to understand the process for Change and Release Management Process. What is the role of change manager.. ?How is the work related to change manager ,release process for a ServiceNow QA. Transition from a ServiceNow QA to CHANGE MAN...
