Need Help in Creating report
Need help in creating trending report showing incidents resolved by two countries users like IND vs USA. It should be on month to month basis in graphical format
Forum Posts
How to configure Save button's Event handler in Checklist component in UI Builder
Hello everyone, I'm working on incorporating a Checklist component into several customer workspaces, as there's a growing demand for this feature. Specifically, our customers are looking for functionality that allows end-users to create and edit thei...
How to add filter conditions to get report Incidents
Hi How to add filter condition for OOTB report in ui builderThanks
What Are Some Overlooked but Powerful Features in ServiceNow?
Hi everyone,As a beginner in ServiceNow administration, I’ve gone through the foundational courses, ServiceNow is huge, and I’m sure there are hidden gems that aren’t covered in beginner courses.What are some underrated features or tools that made yo...
Performance
do yo have you had problems with the performance of bulk uploads?
Discovery vs Agent Client Collector
Both are great products, but if you were only allowed to deploy one or the other, which one would you choose and why?
Multiple MFA Devices for User Account and force Specific MFA App
Hello, I am currently testing MFA Authentication in our Dev environment. I have successfully enabled MFA and it is working as intended. However, I have two questions that I'm hoping the community can assist me with. 1) We have a break glass account t...
Unable to start ACC service on Windows Server - Agent Logon Failure
We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...
Windows Service Agent Logon Failure
Hello,We are deploying the agent using SCCM to Windows devices.At test environment everything was good but now that we are pointing to prod we could detect that is deployed/installed but the service eis not running.If we tried to restart the service ...
Edit default filter on List control is not getting applied
Hi, I'm trying to put filter on the related records of Demand table that needs to be added for a program.When the user clicks on Edit button, the default filter should auto-applied, which is not happening currently. If you observe the list control re...
How to send a survey notification using UI action in Project Table
Hi, I have requirement once project is closed, we want to trigger survey to the account manager and customer contact. When Project Manager clicked on UI Action they should have access to add receiver address manually. Thank you
Resolved! Difference between paid and free roles
I believe that a user record must be assigned a role in order to be considered a paid user record.However, there are user records with roles assigned to them among the users created in OOTB.The following users are OOTB users and have roles assigned t...
New State on Catalog Task Breaks Closing Task Workflow
Hi, I created a new state for the Service Catalog task called Tech Services. When the task is in this state, if the user wants to close it, it does not kick off the workflow to close the request and the RITM. The task will close, but the REQ and RITM...
Can "Text index tokenizer language" be used in English?
I learned from the following article that partial matching of English words doesn't work well. https://www.servicenow.com/community/sysadmin-forum/what-is-the-difference-between-being-able-to-search-for-partial/td-p/3189944 The following product doc...
What is the difference between being able to search for partial string matches and not being able to
What is the difference between being able to search for partial string matches and not being able to When searching knowledge articles, some articles can be searched for with partial matches and some cannot.This may be because the articles are in Jap...
