I would like to know how knowledge portal search works.

bonsai
Mega Sage

When searching for published knowledge articles, they may not appear.
When searching for a full match, it may not work, and partial matches may appear.
I would like to know how the search works and whether the index is managed in the same way.

Example: If you publish an article with the title "test_test_test☆", it will not appear when you search for "test_test_test☆"
It will appear if you just use "test"

 

kensaku.JPG

1 REPLY 1

AshishKM
Kilo Patron
Kilo Patron

Hi @bonsai ,

 

Please check this thread for knowledge search basics, however this is old post but good to read.

 

https://www.servicenow.com/community/knowledge-management-blog/harness-the-power-of-knowledge-search...

 

-Thanks,

AshishKM


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