Ideas for a short project exposing the admin capabilities of ServiceNow ?

[Lavanya28]

Thank you for the inputs !!

[varaprasad123]

Refer the following books,

"Learning ServiceNow" by Tim Woodruff

"ServiceNow Recipes" by Sagar Gupta

check online training platforms such as Udemy etc.

I believe above would expose you to ideas for projects that expose admin capabilities. Happy learning!

[Edward Rosario]

1. Knowledge Base Enhancement: Enhance a Knowledge Base to improve self-service capabilities. Identify common user inquiries or issues and create informative articles that provide step-by-step solutions. Implement article categorization, tagging, and search optimization. Highlight your skills in knowledge management, content creation, and user support improvement.

2. Incident Response and Reporting Dashboard: Build a dashboard that visualizes incident response metrics and trends. Create a dashboard with real-time data on incident volume, response times, and resolution rates. Utilize ServiceNow reporting capabilities to generate charts and graphs that provide insights into IT service performance. Showcase your expertise in data visualization, reporting, and leveraging ServiceNow's reporting tools.