We created a business rule to restrict Risk and Risk acceptance task to search if logged in user is not the same as the owner and assigned_to. sn_risk_risk - Owner(function executeRule(current, previous /*null when async*/) { // Allow admins and u...
What are the Admin Level(s) and the steps that I must execute to export all fields associated with cases "CS0000000". The "Notes" pane (see attachment) contains Watchlist, ADO ID, Tracking Number, ADO Link Activities, and Original Email fields that m...
Hi Probably an easy one but i am missing it How do i remove or hide the "all" in the catalogs menu on the service portal
I want to automate the process of transferring an update set between ServiceNow instances using a UI Action, eliminating the need for manual XML downloads and uploads.Requirements:UI Action that:Exports the Update Set as XML from one instance.Sends i...
How is the "clean base rotation" field set, which has a deadline for clearing tables in the "Table Rotation Group" feature, populated? It seems that the last table will store records until "2025-01-15 23:29:25".When I checked the product documentati...
Hi, I am trying to create a Data resource - Aggregation Query to get the number of attachments related to a given record.However, I cannot select the sys_attachment table in the 'Table' field.Please could you help me how to make this table selectable...
Hi. Recently I created a new theme using Theme Builder to my client's instance using the following colors:Primary: #01032cSecondary: #285070Neutral: #0f8ba8Additional: #e0ebff The problem is that the Search button is now "hidden" because it has the s...
as the title, what is clean base rotation defined and mean? for example, it says 2025/05/06 18:32:06 which tables' data will be cleaned up at the time? " Log Entry[syslog]"??Or the one oldest so far, which is "Log Entry [syslog0007]??I have already r...
The computer processing team needs to automate the process of inputting computer device data. As a ServiceNow developer, the objective is to create an automated solution to simplify this data entry process. This solution should handle dynamic data in...
There was an ACL with the "public" role set.My account does not have the "public" role, but I was able to access it.What does this mean? .https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/reference/r_BaseSy...
Hello,I have a catalogue item that worked fine before the upgrade to Xanadu. After that, one of the Select Box Variables on the catalogue item no longer displays the Question Choices when selected on the catalogue item. It just shows blank. I've ...
Where would one go to see what the timeout settings for live agent is?How long a user has to wait before the chat is timed out?I am in the HRSD scoped app.
Hello, I have a Xanadu instance. I have read the release notes and followed what I believe is written here.. I had started an normal change, rejected it as an admin through a CAB Approver and the state is reverted to new, but am still unable to chang...
Hi Everyone,I am new to ServiceNow platform learning and building my knowledge around. I have used ServiceNow for few years as a ITIL user in ITSM application. I am using my PDI, where I am looking at customising all users with their corresponding as...
I just noticed that I forgot to set a stage completed in one of my flows used by a catalog item. This caused the flows to stay in an executing status and the RITM to stay Fulfilment/Work in Progress. I found in the community a script manually updat...
