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User not part of group's member receive the notification

Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification...

Trouble with 'manager' provisioning from Azure AD

We've made several attempts to get 'manager' synchronizing from Azure AD with no luck.  I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'.  The text fields continue to populate, but manager never succeeds.  My...

Tom Brown by Giga Guru
  • 7169 Views
  • 8 replies
  • 4 helpfuls

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Alan42 by Tera Guru
  • 1476 Views
  • 3 replies
  • 2 helpfuls

Employee Roles for ESC Portal

Hello!  We are in the process of cleaning up our users and it has been noticed that the previous team responsible for Snow were manually adding the cmdb_read role to each employee so they could see reference fields while logging tickets. We've been t...

LiamO by Tera Contributor
  • 2269 Views
  • 6 replies
  • 0 helpfuls

Where is configuration set of price type currency format

Hi Everyone, I want to understand the configuration behind the value formatting of a field with the "Price" type.For example, the "Cost" field, which is of type "Price", has a value like 987654321, and it is displayed as 987,654,321 with commas inser...

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rmaroti by Tera Contributor
  • 1844 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to migrate data records while retaining the sys_id

The sys_id of user and group records will change when they are migrated using an import set such as Excel or CSV.This has a major impact when using an update set to migrate features that have user or group reference fields in the destination, such as...

bonsai by Mega Sage
  • 2161 Views
  • 3 replies
  • 4 helpfuls