Import TEMPLATES with "errors"?

Paula Alejandra
Mega Guru
Mega Guru

Hi,

 

Today I downloaded 4 TEMPLATES to facilitate the bulk load of Groups and Users and, then, assign Roles and Users to Groups. The weird thing is that, while the Group TEMPLATE exhibited a CHOICE type field for LANGUAGE [in accordance with the Table], the same field on the Users TEMPLATE was empty / unformated, hence allowing the entry of any type of data.

 

Just in case you are wondering, the field on the Users table is also a CHOICE field so I woul've expected the TEMPLATE to download accordingly. The same happened with other field, so I would love to access the TEMPLATES editor to see if I can find the issue and fix it.

 

However, I have never been exposed to this before, so any hint on how to get there will be trully apreciated. In case it helps I am sharing and image of the settings that I would like to review:

 

PaulaAlejandra_0-1689105818665.png

 

 

Thanks in advance,

Paula Alejandra Portal
CSA - CIS PA
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Paula Alejandra 

 

Greetings!!

 

I use this method in my trainings and did face any issue or may did not counter this. Could you please some screen shot to understand more.

 

Regards

Atul G

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi Atulya

 

Thank you for your interest.

 

PaulaAlejandra_0-1689188387796.png

 

As the image above exhibits, some templates includes the CHOICES and some does not. Those that are not including CHOICES are leaving an open door for users to enter whatever value, hence, creating an error on upload. I would like to access the settings for the TEMPLATE download to see if I can fix it so that the sys_user template will download with CHOICES too.

 

Thanks in advance,

Paula Alejandra Portal
CSA - CIS PA