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Resolved! I cannot login Now Support after changed id email address.

Hello, Since company will change its name, so I tried to change my id from old email to new one in Now Support.Everything looks like fine, since when I did it, there was no error message. An email sent to me to tell me that operation was started and ...

RockieW by Tera Contributor
  • 2266 Views
  • 5 replies
  • 1 helpfuls

How to create a List Filter on a table

Hi Everyone,I am trying to create a default filter for every users using our system, this table is not accessible by a module, you have to search it by table_name.LIST. My attempt in achieving this business requirement by creating a Business Rule to ...

Kamva by Giga Guru
  • 1511 Views
  • 3 replies
  • 0 helpfuls

Resolved! query regarding notifications

I have query about notification. When any approval notification or any notification is created i want to see that notification in bell icon of  servicenow banner . How to enable it ? for example i raised an approval for abel tutor so at that time whe...

ROger1143 by Mega Expert
  • 2311 Views
  • 6 replies
  • 1 helpfuls

Add attachment

Hi,  I am using send email action on my flow and its working fine. But I want to include the attachment on the submitted record to the email. How can I do it.  Thanks,S

sparkles by Tera Contributor
  • 2447 Views
  • 4 replies
  • 0 helpfuls

Resolved! System Administrator

Hello,I am very interested on the System Administrator role. My business is soon to adopt ServiceNow. I am currently on a Support Specialist role. Is there any tips or lessons the community can share regarding being a System Administrator? Thank you ...

LucasAlves by Tera Contributor
  • 1791 Views
  • 4 replies
  • 5 helpfuls

Best Practice - Deletion of Demo data

Hello community. What is the current Best Practice regarding deletion of Demo Data? I started ServiceNow in 2011 so at the time, I created a script to delete as much as possible but that was simple as ServiceNow was at the time limited to ITSM.Then I...

Resolved! PDI is Offline

In my developer portal i am not able to access my PDI, and encountering privacy error. https://dev319504.service-now.com/login.do

Screenshot 2025-07-31 at 9.36.37 AM.png
yuvalakshmi by Tera Contributor
  • 1483 Views
  • 4 replies
  • 1 helpfuls

Resolved! Manually cancelling a ritm results in a incorrect RITM state

I have built a number of catalog items that will end up in a timer waiting for a future date.  One of these as an example is a temporary network access for a vendor.  We will create a task to provision the access then it will proceed to a wait timer ...

ChrisWing by Giga Guru
  • 3737 Views
  • 6 replies
  • 1 helpfuls

MY PDI IS OFFLINE

 PDI IS NOT WORKING IN MY DEVELOPER PORTAL BUT WORKING GOOD IN LEARNING UNIVERSITY. THE ERROR I AM ENCOUNTERING IS "PRIVACY ERROR"

Screenshot 2025-07-31 100038.png

Resolved! Do you know how long [import_log] is stored?

The [import_log] table was not defined with table rotation or [sys_auto_flush].However, this table data appears to have been deleted.What process caused the data to disappear?

bonsai by Mega Sage
  • 1788 Views
  • 5 replies
  • 0 helpfuls

Using Fiscal year in reports

How can I incorporate correct Fiscal year start/end dates in reporting?  I've created and validated a fiscal year.  It looks fine.  But when I go into the report builder and then ask to display by quarter, all my records show Q1 as January.   Where d...