Requested Item in flow
Is there any way to call the sc_req_item table directly from the flow?
Forum Posts
How to display "Caused by change" and "Fixed by change" related lists on Incidents
Hello community,How to display "Caused by change" and "Fixed by change" related lists on Incidents.Similar to how on Change Request related list you have "Incidents caused by change" and "Incidents fixed by change" Currently it shows only 1 list call...
Resolved! Instance Cloning -- Notifications disablen?
Hello together, I have a question about cloning from a LIVE instance to a DEV instance. In this article, which describes post-clone and pre-clone activities very well, it says that I should disable notifications before cloning.(Post-Cloning Checklist...
ITIL Licenses used
Hi All, I am trying to collate the total number of ITIL licenses used within my organisation in ServiceNow. I have seen a number of articles on the web, but none of them gave me a clear answer. Can anyone assist?
Resolved! Add default body message to the email approval link
I receive a requirement that when the approver click the "Click here to approve RITMXXXXXXX" in the approval notification, there should be a default body message when directed to the Outlook. Like this:
About Service Now Page and how change it for a dashboard
Hello, could you please help me with the following? When I log in to my instance of ServiceNow, I see an "About ServiceNow" page. Why does this page appear, and how can I change it? Thank you. Regards.
Resolved! Partner Sales: Gen AI+
What is the pass karm of the exam "Partner Sales: Gen AI+".Please help
Resolved! Virtual Task board
Is it possible to duplicate tasks or duplicate the entire task board ?
How to fetch CMDB audit logs via Table API - which tables to query?
I need to retrieve CMDB-related logs programmatically using the Table API.I'm looking for guidance on:Which tables contain CMDB audit/change logs?What's the correct API endpoint structure?
Special Handling Notes for multiple Tables
Hi allI have configured Special Handling Notes (including the form layout for the pop-ups) and so far everything works as it should when I open the SHN on the appropriate table.But now we have e.g. the use case that a user is locked and so I have cre...
ServiceNow User Activity
Hello! We are looking to create a report that shows admin activity of Edit/Creates/Deletes of user activity on the ServiceNow platform by users within a specific group. Are there any reports or tables that I can filter on to generate a report for thi...
Resolved! Error Training Sentiment Analysis Model on Washington DC PDI (Prediction Error)
Hello Community,I'm trying to configure the Sentiment Analysis model for CSM Cases on my Washington DC PDI. I've followed the official documentation but I'm stuck at the model training stage.I consistently receive the generic error: Your model didn’t...
Number recognition methods for Vonage or other telephony systems
I was asked to integrate Vonage Contact Center into our instance. I did everything as directed by the Vonage setup guide and it is working except for when a call comes in. An interaction record is pulled up and the information of the user is sup...
Resolved! update same comment on mass tickets
Hi, Is it possible to send same comment to all ServiceNow task tickets at same time. any way to create a script for it. RegardsManu
Auto populate field with multiple variables
Hi all. I need to auto-populate a field on a catalog item. I have a vendor field that references a 'Company' table and want the address from that table to auto-populate. When I try to do this, I can only select one of the attributes of the address......