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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

Performance Analytic dashboard with percentages and filters

Hi, i am working on a dashboard with similar visualization as attached but i need percentages in each remediation status group by Manger/ VP then filter need to be there for priority, vulnerability state etc  . kindly guide how to achieve this prefer...

HMR00 by Tera Expert
  • 960 Views
  • 2 replies
  • 0 helpfuls

Resolved! Platform Analytics - Sys Blocked Email Address

Hi everyone! With reference to this : https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/health-log-analytics-admin/task/hla-log-data-dashboard-create.html There is a list of blocked email address (sys_blocked_email_a...

AniciaG_0-1750058949655.png
AniciaG by Tera Contributor
  • 1476 Views
  • 3 replies
  • 1 helpfuls

How does request item approvals affect the parent request?

I'm currently working with the HAM module in our sub production instance. I've created a hardware catalog item and a copy of the "Standard Hardware Asset Request" flow that comes with HAM, only changing who the approvers are. When I submit a request ...

IssacR by Tera Contributor
  • 2567 Views
  • 7 replies
  • 2 helpfuls

Updating Table backend name

I'm trying to update the backend name of the table of a scoped application via xml, it is getting updated but the label also gets updated showing 'label' only.Is there any other way to updated the table backend name?

Stepper is not working in CSM/FSM workspace

Hi Team, We have configured the stepper component (state process flow) for change request table in CSM/FSM configurable workspace, however the states are not showing correctly and also not syncing with the change request table.Below is the URL which ...

Alia by Tera Contributor
  • 1836 Views
  • 8 replies
  • 0 helpfuls

Recommendation Framework Properties Missing

Hello Everyone,As you can see from the screenshot i am missing some properties for the Recommendation Framework to use in Incident Recommendation in the Service Operations Workspace.I am not sure if im missing some plugin to be installed but so far i...

FilipVidakovic_0-1749628768270.png

Knowledge Gifs / Video Addition

Hello, all! I'm new to the group so please don't flame me if the structure of my ask is untraditional.Please confirm if snow's KB feature allows for videos/gifs to be added when creating a KB.Thank you, Ricky 

rzertuche by Tera Contributor
  • 784 Views
  • 2 replies
  • 1 helpfuls