Let's say the customer no longer wants the request performed or it is determined the request was already handled separately, or the request is improper, and the IT service owner team will not do it. What state should be set on the SCTASK/RITM/REQ for...
hey servicenow my instance is not waking up...help needed
Hello guys,I want to understand the process for Change and Release Management Process. What is the role of change manager.. ?How is the work related to change manager ,release process for a ServiceNow QA. Transition from a ServiceNow QA to CHANGE MAN...
Hi ServiceNow Community,I'm looking for a calendar widget that allows users to easily scroll through dates. The standard date picker can be a bit cumbersome when needing to navigate across months or years. See attachment for current calendar.Does any...
In the classic Dashboards/Reporting module, it is possible to create a time-trend report with multiple visualization types that looks like this (using both bar and spline in this example): Is there a way to replicate this functionality with Platform ...
Hi folks, Has anyone used / know of Data Management syntax to put in an existing field on the same record as the new value for an update ?? e.g. As illustrated, I tried "Javascript:current......" but no luck. I was trying to avoid the use of ...
Hello,I am testing out some different approaches to sending knowledge article expiry emails, and am trying to include a link to the knowledge article within the email in Workflow Designer. What would be the best approach?
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand Editor but didn't see anything specific for these items. Is there anywhere el...
Context: We are in the middle of implementation, and we have our group champions/trainers about to start testing in our TEST environment.I have noticed that there are quite a lot of modules that only admins or other high level users/citizen developer...
Any tips on exam preparation for the most recent CSA exam release?
What are the different modules of ServiceNow? I'm not able to understand which module comes under which area of ServiceNow.
Hi, I am trying to give Platform Analytics access to a user that is already working with dashboards a lot in the old interface. I have given him the role 'platform_analytics_admin' just to test and it doesn't change anything. He can see the Platform ...
Could You please provide the road map of technical consultant of ServiceNow?
I believe that I'm posting this in vain, but here goes. Recently, our instance's "help this address for help" system account was moved from the old on-prem mail servers to our Microsoft 365 tenant. When the account was on-prem, there was a rule th...
Hi, Bit over an oversight by me when Next UI was enabled... went to update a notification preference in Next UI and cannot for the life of me work out how to get to the advanced filter options. Does this functionality exist in Next UI and if so - h...
