In Customer service , if the state is cancelled , make everything readonly by client script.

prastuti
Tera Contributor

3 hours ago

 
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Tanushree Maiti
Mega Sage

2 hours ago

Hi @prastuti 

 

Best practice is to use UI policy over Client Script to make fields Visible/mandatory/ReadOnly.

 

By the way , what issue - you are facing. Give a screen shot.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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