Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal. Even users with ITIL and ADMIN roles are restricted. I was able to restrict the access with a Business Rule before query. H...
Few questions I'm hoping someone can address related to Escalation Policies and Contact Plans: Escalations can be configured through Trigger Rules with workflow or through custom Escalation policies associated with a shift. I want to make sure I cor...
Hi everyone, I stumbled upon a really weird issue I can't wrap my head around. I am trying to populate a date field in a table based on historical data of specific field-updates ("Status" field updates in the sys_history_line table of the records).Si...
Hello,How can I auto-populate Child incidents fields with parent incident assignment group and assigned to? Thank you for your help in advanced Wendy
I would like to know the process to open an enhancement request to Service Now? Am I supposed to open a support case ticket for that purpose? TIA
Hi all, Our organization recently implemented the Legal Service Delivery product. I'm fairly new to being an Admin for ServiceNow and am working through how our 3rd party implementation team configured our instance to make minor tweaks to certain for...
Hi all, We are disabling property glide.authenticate.multisso.debug as per HI recommendation, How can we check if this is helping to improve performance , which logs do we need to verify? Thanks for help in advance
Hi when I add the new Service it says invalid insert.Service with SN APp service ID:XXXXXX already Exsist. I dont have any records on the service.
Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...
I've created a table but I'm unable to see it in the side Navigation pane. What should I do?
on the below doc page for initial setup of agent client collector, there is the step to click on "Setup ACC Listener" and the below dialog box displays asking for MID Web Server Port. The first time clicking on this link i dont actually recall ent...
I am unable to add members to a group I created. I add them under the Edit Members page and click Save. It then redirects me back to the Group page and I see the name of the user I added for a split second, but then it disappears altogether. I don't ...
In one of our catalog items, we want to set the read permission on the variables so that only our payroll group can see the data after the request is submitted. However, we also need to make sure that when a customer is submitting the request, that t...
I customized the "Data Table from Instance Definition" widget to implement the filter.I would like to hide the "load filter" and "save filter" buttons when using filters.Is this implementable?I implemented the filter by adding the following to the se...
Can anybody tell me what the difference between PA Pro and PA Standard is?
