is this a violation if we allow a Approver license user to update a specific field on RITM ticket?

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Anuj30
Tera Contributor

‎03-15-2026 09:05 PM

is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before creating Final SCTASK.

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AndersBGS
Tera Patron

‎03-15-2026 09:46 PM

Hi @Anuj30 ,

 

I would assume it is, as a fulfillller license is needed for being able to update on RITM level, where approver might only have business stakeholder license. To ensure if it has or not, I would recommend you to talk to your sales representative just to be sure.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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User271720
Tera Contributor

3 weeks ago

No Impact

 

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