Hi @ShareefJM
Next Steps After CSA – Choose Based on Your Career Goals:
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Certified Application Developer (CAD): Ideal if you're interested in scripting, app development, and extending platform functionality.
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Certified Implementation Specialist – ITSM (CIS-ITSM): Best suited for those pursuing roles in consulting or business analysis within IT Service Management.
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Performance Analytics Micro-Certification
Learn to create KPIs, dashboards, and actionable insights. Ideal for roles focused on reporting, metrics, and data-driven decision-making.
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Integration Hub
Gain skills in connecting ServiceNow with external systems through pre-built connectors and automation (spokes). Useful for automation and orchestration roles.
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Flow Designer
Understand how to automate processes without code using a low-code/no-code interface. Critical for building efficient workflows across the platform.
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CMDB (Configuration Management Database)
Learn how to manage and map IT infrastructure components. This is essential for ITSM, ITOM, and enterprise architecture-related roles.
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https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow
https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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