Key skills a SysAdmin should have?

[damienbarnes]

Hello,

Im new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

[Dr Atul G- LNG]

Hi @damienbarnes 

I'm a ServiceNow admin, and I can help. Let me share my thoughts.

As an admin, the most important thing is to have a strong understanding of the basics. You must be clear on fundamental concepts—like how and where user groups can be added, updated, or modified.

Apart from that, reporting is also one of the core areas that falls under the admin side, so you should be familiar with it.

Additionally, as an admin, you should know about:

• SLAs (Service Level Agreements)

• Notification configurations

• Basic troubleshooting

If you're getting into change management, you should have knowledge of flows and a basic understanding of ITSM (which is also a good starting point).