Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge Article Minor and Major Edits

EashuneAngI
Tera Contributor

Hello All,

 

I was hoping that with the version control in place in the Knowledge Base, I would be able to control what changes warrant a new version and what don't. 

 

I don't want to make a new version of an article when we make minor amendments such as changing a link/correcting a typo/updating the formatting that don't impact the content. Process-wise, I would want to be able to edit the article without clicking 'Checkout', and I would only click 'Checkout' when I'm making a substantial change and would want to preserve the previous version of the article for record-keeping, and to be able to revert back if and when needed.

 

Is this possible? 

 

Thanks in Advance!

Shawn I.

 

1 ACCEPTED SOLUTION

AshishKM
Kilo Patron
Kilo Patron

Hi @EashuneAngI ,

The OOTB KB publish logic implemented like that to record all changes version wise.

You can try to make it editable to Knowlege Team/or/Knowledge Manager level via ACL ( if that works )

 

-Thanks ,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

View solution in original post

1 REPLY 1

AshishKM
Kilo Patron
Kilo Patron

Hi @EashuneAngI ,

The OOTB KB publish logic implemented like that to record all changes version wise.

You can try to make it editable to Knowlege Team/or/Knowledge Manager level via ACL ( if that works )

 

-Thanks ,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution