SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Errors in logs for Email Account read. How to fix?

Hi - I'm seeing a lot of errors in our non production logs that look like the following ones:    EmailReader: Email Account record with sys_id 'b695c10000001010fde885507e4bcb26' either cannot be found or its inactive. Email Read cannot be processed. ...

rita_m by Tera Guru
  • 394 Views
  • 1 replies
  • 1 helpfuls

Please tell me how to call UI page from server side script!

I was using client side UI actions.Show a popup using "confirm("text")",After clicking OK, execute the main processing server-side script with "GlideAjax".After saving the record using "g_form.save( );", I was supposed to pass the sys_id of the recor...

bonsai by Mega Sage
  • 693 Views
  • 3 replies
  • 0 helpfuls

Resolved! Filter user reference field by separate group field

Hi, We have a catalog item that contains a group reference field and a user reference field. We need to filter the user field based on what group is selected in the group field (only show the users from the selected group). I have tried creating a sc...

castle11 by Tera Expert
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! Email Account Missing OAuth 2.0 Authentication Choice

I am not being presented the option to select the OAuth 2.0 Authentication type in the Email Account Record. I have followed the documentation Followed https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_S...

Megalithe by Tera Expert
  • 978 Views
  • 1 replies
  • 0 helpfuls

Resolved! Context menu - Configure option missing

On certain forms, the Configure option is missing from the context menu, and I cannot figure out how it might have gone missing or what is turning it off for only certain forms. It does appear on Requested Items. Any ideas? I've checked ACLs, busines...

Resolved! Report on changes that has been open for more than 7 days

Hi I would like to create a report that shows all changes that has been left open 7 days after implementation date/planned end date. I used the relative operator but struggle to get it to show the correct info. Any guidance would be appreciated, than...

Query for a particular assignment groups a ticket went through

Is it possible to write a query to check for all tickets that went through a certain assignment group during its reassignment journey, like get a list of all tickets where it passed through was a certain group?  So, if a query was initially in assign...

VL10 by Tera Expert
  • 792 Views
  • 2 replies
  • 0 helpfuls

Activating Salesforce Scope on my PDI

Hi all, I would like to test Salesforce integration on my PDI.I have activated ServiceNow IntegrationHub Installer plugin and ServiceNow IntegrationHub Enterprise Pack Installer plugin. Got the emails confirmations for the successful plugin activatio...

bmedic by Tera Contributor
  • 369 Views
  • 1 replies
  • 1 helpfuls

How to obtain learning credits in ServiceNow?

I'm Dabeer Ahmed, an enthusiastic professional with 14+ years of experience in ServiceNow. Seeking to deepen my expertise, I'm interested in enrolling in advanced level learning programs. I've heard that ServiceNow offers learning credits to access t...

Dabeer by Giga Contributor
  • 3962 Views
  • 5 replies
  • 3 helpfuls