Our ServiceDesk will get interactions from users outside our domain (usually their account is locked out so they send a question via Gmail). They add their email to the watchlist so they get a notification when comments are added. We have been seeing...
We used to use the Live feed to post more technical details to support staff about when there was disruption to a service or system. This was useful in that it allowed all our support staff to be kept up to date with the status of incidents allowin...
Hi,Where can I modify the Customer Survey default rate?They want the 5 to be default.
Dear Friends,I am new in ServiceNow. Just started a week back. Looking for some help.Actually, I am doing ServiceNow Administrative Fundamental - Lab 8.1 Create a UI Policy and Business Rule. Trying to figure out - How to prepare Manufacturer or Serv...
Hi community, I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information i...
Hi there, We're currently on Utah and we are planning to enabling Next Experience before we upgrade to Vancouver in the coming weeks. We have role-based MFA setup for users with admin role. I enabled Next Experience in our test instance by setting ...
Hi community, If an CSM agent belongs to a particular assignment group, is it possible to limit this agent's access only to those cases assigned to this assignment group? Since agent has the customer service agent role and I'm struggling to limit cas...
I have a working workflow notification that sends to an email variable using the 'To (script)' below. ('plant_email is the variable in the workflow.) I have to add images and formatting for the business so I need to recreate the notification in 'Sy...
Whenever I open a table that has a huge number of records, obviously there will be a delay. So I close the tab and choose to open another table or the same table with a filter. But this time, all tables are slow because the one I attempted to open ea...
Hey everyone,As we are working on implementing the EU Digital Operational Resilience Act (DORA) compliance by January 17, 2025, I'm curious on how your organizations are optimizing ServiceNow to meet DORA's mandates? The Dora regulations affects the...
Hello,I'm new to ServiceNow and am in my Journal to be CSA. Do you recommend any tips or helpful videos besides the Udemy one? Thank you!
How to configure a code/functionality where we can extend the Export to .xls limit as per the role of the logged-in User? Extending Export limit from properties can result into the performance issues & will be applicable to all the users.The Requirem...
Is there a way to send out an email notification to the "Requested By" person on the External Vendor Access request for like a week before the end date is due? Just notifying that the access will be rescinded soon, giving the person a chance to chan...
Hello - Our guided boards for VTB are set to the task (task) table. When a user creates a new card, it auto-populates a number with TASKXXXXXXX. The problem this poses is that these numbers are already assigned to Catalog Tasks. If someone was tryi...
Hello all! How long do you think would be a good amount of time to study and be fully prepared to take the CSA exam after completing the SNAF and Flow Designer courses?