Resolved! SAM and Ham
How can i check to see if SAM and Ham is enabled in my instance?
Forum Posts
About the timer for wait actions
There are a large number of flows with the "Waiting" status.All of the waiting parts are "Wait for a duration of time".Do other flows not operate while waiting with this action?I think a timer is set for each "Wait for a duration of time" in the flow...
About "Timer is scheduled to wake up"
All flows using "Timer is scheduled to wake up" are waiting."Wait for a duration of time" displays "Timer is scheduled to wake up".Is it possible to check what has been scheduled?It also seems that the schedule is delayed.Is it possible to change wha...
Resolved! Dot walk VS .setValue()
I'm wondering which of the two methods below I should use to update a field.I think they have the same effect, but which one is recommended?I don't fully understand the specifications of dot walk, but if it is implicitly converted to "setValue", I th...
Trigger ATF Tests Via an API
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
Resolved! how to switch to classic view in SNoW when creating reports
Hi, How can I bring the "Switch to Classic UI" while creating new reports as shown in the image?Please refer the attached image too.
Conditon 'Condition: current.u_customer.changes()' in business rule
We have a catalog item and when request is approved, it will create Story. Then when Story is Closed, it will create Change request. Change request is created, but there is an error: Conditon 'Condition: current.u_customer.changes()' in business ru...
How do I safely update/ change the User ID of a User record?
My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
How to "copy and paste" filter conditions in list view and for reports?
Hello, I have to create many reports and list view for items (e.g. risks, controls, incidents etc) for certain filter conditions, e.g. over 40 number of entities. Instead of manually each time type in the over 40 entity names, how can I re-use the ...
One PDI integration with another
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
Checking your Instance Size - Quick Tip
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
ServiceNow PowerShell Module
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
Find All Users With Backend Access
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Resolved! Reopen Case
Hello Community, Is there a way to reopen a case once it has been cancelled?
RETIRED - ServiceNow Administration Fundamentals On Demand
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
