Knowledge article rendering in Read Only. Why?

Rich7
Tera Expert

‎01-18-2023 09:40 AM

 

There are two ways I can see to create a knowledge article:

1) From the Navigator - Knowledge->Article->Create New

2) From the Create Article button on the Knowledge Homepage.

 

In #1 - the knowledge article form is rendering in Read Only and I don't understand why? When I do #2, the form renders in Edit mode.  I am doing this test as a user with the Admin role so it should not be an ACL issue. See attached.

Rich7_0-1674063591874.png

 

 


  Any idea why this would have since it is rendering the same form?

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Tony Chatfield1
Kilo Patron

‎01-18-2023 11:36 AM

Hi, I am unable to reproduce this issue in a PDI running tokyo-07-08-2022__patch1-09-01-2022_09-16-2022_1610

When I check the OOB form layout looks very different to your screen shot, has your organization customized Knowledge?
I would start by enabling security debug and reviewing the debug logs while trying to create an article with the process that you have identified.

ACL debugging tools (servicenow.com)

 

Also, it is unnecessary to ask the same question multiple times in the community forums, and if anything multiple questions are less likely to result in a clear outcome as they may not always be update by same users with same details.

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