CSA questions
What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index
Forum Posts
Automated Testing
I need to notify ServiceNow Form Owners about continuing or archiving their forms, as these have been inactive due to non-usage for more than 19 months. To streamline this, please help set up an automated process to raise tickets for these owners whe...
Resolved! CSA questions
What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...
TinyMCE ribbon buttons not showing after being added
I finally got tired of trying to build Knowledge documents without the full ribbon of options, specifically the indent and outdent. I found a document that advised to go into the system properties and in the glide.ui.html.editor.v5.toolbar I added t...
Resolved! ATf testing iframe popup for Risk Assesssment
I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...
System Administrator
Just posting something on here as I'm following the system administrator career path. Focusing in on finally get the CSA cert. Any advice on passing it the first time would be great. I'm currently reviewing all the modules along the career path. Than...
How to Remove Full Demo Data from ServiceNow Instance
The current ServiceNow instance contains a large amount of demo/sample data that was automatically populated during the initial setup. This includes sample records such as incidents, users, requests, and other test data that are not required for the ...
Resolved! How to transfer record form information to the service catalog (platform display portal screen)
I would like to copy the field information from the following record form to the catalog item input form: An important requirement is that the catalog item entry form must be displayed in the platform content frame, not in a separate tab or window. ...
ATF Validate Outboud Notification
Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.
Resolved! Announcements in Service Operations Workspace
In Service Now Operation Workspace it is a really useful to have announcements for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that ...
Resolved! Hide Discuss button for Inicidents form
Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!
Resolved! Need help in finding practice files for ServiceNow Administration Fundamentals
I am new to ServiceNow. During the learning course of ServiceNow Administration Fundamentals, where to find and download various files for practice, like HHD_hardware_data.xlsx, infinity_HHD_updates.xlsx, or others? Please help!
Resolved! I would like to change the screen that appears after submitting a catalog item.
I have created a catalog item to be used in the portal.When you submit the input form for the catalog item, you are usually redirected to a request summary screen.I would like to change this screen transition.What I expect is that when I submit the i...
Resolved! Sys_Id: retain existing or generate new during data migration?
Hi, I'm seeking for a guideline on sys_id handling: When migrating data from one system to another, in general should record sys_id be copied to new system, or let the new system to generate new ids?Note that it's between two different systems, rathe...
Resolved! unable to see Extends option on a custom table created.
I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance
