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Resolved! [snc_external] Record operations for role-granted users

We're planning to implement CSM functionality.We believe that users with the [snc_external] role will be able to open cases.I understand that they can view their own records, but can they also view other people's case records?

bonsai by • Mega Sage
  • 527 Views
  • 1 replies
  • 1 helpfuls

Resolved! issue with a dashbaord not filtering new widget

Hi All, I hope I got the proper forum.I have an issue with a dashboard. This dashboard was created before I joined the company, and I was asked to add another widget.The dashboard has a filter for the created date, and all the widgets are updating ba...

RonenE by • ServiceNow Employee
  • 425 Views
  • 2 replies
  • 1 helpfuls

Xanadu versus Yokohama

Hi,  I was wondering, what is the best way to prepare now for the CSA exam due to the Yokohama release being different then the Xanadu release that I studied for? Please let me know if a different set of content or questions is available for me to st...

flyingcapyb by • Giga Contributor
  • 2186 Views
  • 9 replies
  • 5 helpfuls

Performance impact of Flow engine context that are in state "Waiting"

On our instance we have more than 800,000 flow context that are in the state "Waiting". About 85,000 of them were created this year.Our instance is slow, and I am wondering what impact have these active flow context on the instance performance? I am ...

Community Alums by Community Alums •  
  • 686 Views
  • 3 replies
  • 1 helpfuls

Need Help Understanding How to Use Subflows in ServiceNow

Hi everyone,I’m new to using Flow Designer in ServiceNow, and I’m finding it a bit confusing to understand how subflows work. I’ve read the docs but still feel stuck.If anyone can help me with a simple example or step-by-step explanation, that would ...

Resolved! Why Some Users Never See Your Portal Announcements

    I ran into a mystery recently—certain users insisted they never saw important Service Portal or Employee Center announcements. After some digging, I found the culprit: m2m_dismissed_announcement.   This little-known table stores a record every ti...

Resolved! lessons with Lab instances

Why some of the feathers not available in  students instances even update/patchers are installed (as they instructed)?

sagara3 by • Giga Contributor
  • 615 Views
  • 3 replies
  • 0 helpfuls

Resolved! How long does it take to call yourself a ServiceNow expert

I recently started my ServiceNow journey. I've always worked at the company, and it's been a year and eight months now in the sales department. However, I'm now getting started on my technical journey and excited to see how far I can advance in platf...

FlowMaster by • ServiceNow Employee
  • 2034 Views
  • 6 replies
  • 6 helpfuls