Hi Everyone, After troubleshooting, I found this information available via KB0746702, but hopefully presenting this in its own post may save other admins some trouble. My team recently cloned over our Development instance and attempted to rely on the...
I’m looking for some guidance on modifying the “Close” button on the Change Request record within the SOW Workspace. Our goal is to restrict access so that only Change Managers are allowed to use this action.Does anyone know where in the UI actions, ...
Difference between Servicenow and Marketplace
Hello ServiceNow Community, I am looking to transition into the ServiceNow ecosystem and would appreciate guidance from experienced professionals. For the past three years, I have taken a career break to focus on learning and developing my trading sk...
not sure how to move on from this task. I first created a task and added a comment and a work note. I then resolved this incident so I could start again. In my second attempt, I populated the fields and added a comment. I still can't validate the t...
Can I get rid of the message that recently started appearing: "Action Required: Review Basic Authentication Account SecurityServiceNow released a security update that will change basic au settings for certain accounts unless action is taken. Review a...
Difference Between ServiceNow Data policy and UI policy
I'm implementing an event-triggered script action.I want to implement a process that automatically retries if an error occurs during event generation.I considered monitoring the event table [sysevent] using a business rule and re-generating the event...
Hey everyone! Just passed my CSA and wanted to introduce myself.I'm Bryan, based in New Jersey, transitioning into ServiceNow administration through self-directed study and hands-on PDI work. I've been building custom applications on my own — tables,...
A customer asked about the retention period for instance backups. While we don't typically use backup data, we know that in the event of a critical instance failure, we can restore it through support. However, we don't know the maximum number of days...
Hi community I would like to build a report based on the roles a user has and the type of the group the users are in. I think I will use a database view, but I have 2 questions please. 1. Is database views the best approach here.2. If using a databas...
Hi Community,I have been working in the HR domain for the last 7 years and am now planning to build my career in ServiceNow. Since I have significant HR domain experience but am new to ServiceNow, I would like to understand how I should position myse...
In the CSM Configurable workspace, the response templates do not display unless you type something and hit enter. We will have upwards of 100 response templates, which makes is difficult for agents to remember the name of the template needed. Is th...
Australia Release PDI "Request instance" keep erroring out and all it says is "try later"Yokohoma and Zurich is waitlisted. Any ideas on getting a PDI? Thanks
Hello Everyone,I am looking for honest guidance from experienced ServiceNow professionals.I come from a non-IT background and have spent several years working in traditional sales roles, including both B2B and B2C product sales. My experience is pri...
